- Report: #550735
Complaint Review: The Learning Annex - New York New York
-
Author Not Confirmed
Why?
The Learning Annex
443 Park Avenue South Suite 501 New York, 10016 New York, United States of America
Phone:
(212) 371-0280
Web:
http://www.learningannex.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Learning Annex - Learning Annex-NY Almost 1 full yr of trying to get this company to return money they were not given permission to charge for months after I canceled trial rude and illegal New York, New York
I signed up for a trial membership and cancelled a day before it was over by leaving a message at the phone number specified on their website for cancelling. Someone called back the next day even to confirm the cancellation.
Three months go by and I decide to pay off my credit cards and close accounts that overcharged fees and had high interest. After my account had been closed I received a statement with LEARNING ANNEX on it trying to collect 39.99. I hadn't been paying attention to my statements and when I looked back at them I found 4 months of TLA fees on my card on a trial membership I cancelled.
That's not the rip off though. My phone records will act as my evidence if necessary. I have called this company 6 times since last winter to get this settled and have on each occasion received 6 different nonsense answers with the voice on the other end claiming I would get a check and to wait 2 times for over a month, another time I was told to email my info and I would hear back, I was told they could only authorize 1 chargeback to my account and I would have to call back to talk to this manager or that one. One time while I was giving my info, the call just straight hung up on me.
I think this company should be ashamed they treat people like they are stupid and waste their time. I absolutely cannot see how they are still in business. It may only be $120.00 plus interest at this point, but it is my $120. and if it means going to court I will get my money back. I have been very nice on the phone and have been treated like dirt and I am over it. It should be illegal to run your company like some shoddy insurance company that denies claims leaving sick the people they are supposed to protect. Gross.
Three months go by and I decide to pay off my credit cards and close accounts that overcharged fees and had high interest. After my account had been closed I received a statement with LEARNING ANNEX on it trying to collect 39.99. I hadn't been paying attention to my statements and when I looked back at them I found 4 months of TLA fees on my card on a trial membership I cancelled.
That's not the rip off though. My phone records will act as my evidence if necessary. I have called this company 6 times since last winter to get this settled and have on each occasion received 6 different nonsense answers with the voice on the other end claiming I would get a check and to wait 2 times for over a month, another time I was told to email my info and I would hear back, I was told they could only authorize 1 chargeback to my account and I would have to call back to talk to this manager or that one. One time while I was giving my info, the call just straight hung up on me.
I think this company should be ashamed they treat people like they are stupid and waste their time. I absolutely cannot see how they are still in business. It may only be $120.00 plus interest at this point, but it is my $120. and if it means going to court I will get my money back. I have been very nice on the phone and have been treated like dirt and I am over it. It should be illegal to run your company like some shoddy insurance company that denies claims leaving sick the people they are supposed to protect. Gross.
1 Updates & Rebuttals
George
New York,New York,
USA
THOUSANDS OF STUDENTS ENJOY THEIR LEARNINGANNEX.COM GOLD MEMBERSHIP
#2UPDATE Employee
Mon, August 09, 2010
Thousands of Learning Annex students have joined and participated in the LearningAnnex.com Gold Membership program. Through LearningAnnex.com, students can access hundreds of online classes with the top instructors in dozens of topics.
We stand behind the LearningAnnex.com program and will refund the price of this student's subscription if we have not already done so. Unfortunately, we are unable to identify this student based on the information provided in the post.
If this matter has not already been resolved, we urge the student to contact us at [email protected] so that we can resolve it. We have been in business for 30 years teaching our students how to better themselves and we want only satisfied learners.
