Simon
New York,#2UPDATE Employee
Tue, September 05, 2006
Unfortunately, the customer attempted to cancel these transactions after the time permitted under our cancellation policy. We promptly advised the customer in writing that he did not comply with the terms of the cancellation policy he had agreed to at the time of the sale. The customer never contacted us again to discuss this matter. Nevertheless, we wish to resolve this customer's concerns, as The Learning Annex wishes to have only satisfied students. We have contacted the customer and are currently processing a refund for these two purchases.