Joe
Ogden,#2UPDATE Employee
Fri, August 01, 2008
In this complaint the customer ackowledged that a contract was entered into agreeing to purchase merchandise over a period of three years. An acknowledgement was also made that the sales representative disclosed and explained the cancellation period. It is clear that the customer did not take advantage of the cancellation period allowing him to nulify the contract. Living Scriptuires offers bonus product as a "value-incentive" which is allocated in direct correllation to the amount of product a customer orders. The DVD's are designed to educate and teach children gospel stories and scripture passages. They were specifically produced to run thirty minutes to hold a child's attention for that time period. The DVD's are are "specialty" products which are sold in the Christian market and thus Living Scriptures does not enjoy the expanded secular market as other DVD production companies. The scripture references and stories are researched to insure accuracy in the doctrine being taught, however there is some creative licence taken by the producers to make the stories entertaining. All cancellation requests are honored if received in a timely manner. The timeliness is important because after the cancellation period has expired Living Scriptures is obligated to pay fees to salesmen, investors, and producers. A refund will absolutly be honored within one to two weeks depending on the date the request was received at Living Scripture offices and the date of the next regularly scheduled check run. This customer did not indicate if a refund was ultimately received, however if a call is made to our office we will look into the matter and issue a refund as necessary.