- Report: #1225809
Complaint Review: The Parts Broker / Saratoga Classics - SARATOGA SPRING New York
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Author Not Confirmed
Why?
The Parts Broker / Saratoga Classics
81 RAIL ROAD PL #A SARATOGA SPRING, 12866 New York, USA
Phone:
1-877-276-7278
Web:
http://www.saratogaclassics.com/contactus.html
Categories:
Business Rating:
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The Parts Broker / Saratoga Classics The Parts Broker / Saratoga Classics incompetent, extremely bad customer service. no accountability at all SARATOGA SPRING New York
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Worst company i ever had to deal with. Two weeks ago i ordered some parts from them, sales person was Joyce. After confirming the order, they charged my credit card $500. Joyce said the rest will be charged by the company who will be shipping you the parts. Called Joyce three days later asking for the status of order, she said it is confirmed they will be shipping it soon. called again 5 days later, same answer. called again a week later, i said they didn't even charge my credit card for the remaining amount, she said it's normal, don't worry, relax. All this time she didn't even send me the invoice. After calling them for about 7 times, i finally got the invoice. And about 14 days later, today 04/29/2015, John the ownver of the Saratoga Classics calls me and tells me Joyce didn't even order the parts. And the company they supposed to buy the parts from, said they called them on 04/15/2015 and inquire about the parts but didn't buy them.
John said i can talk to Joyce when she gets back. No accountability what so ever. Because of them now i have to buy most of the parts from Dealer at a premium price. Had they told me this two weeks ago, another company had the parts and i could have bought from them directly. Look at their Yelp reviews, look at their BBB's "F" status, look at their other reviews on google. My advice is stay away from this compnay.
