Alexislgrafal
forest hills,#2Consumer Comment
Wed, July 31, 2013
I had an extremely similiar situation happen just last week and when I contacted DEE DEE she informed me that she just bought out the party ride and was not responsible for my refund. Clearly she is a scammer and has been doin this for months if not years! These people are contacted to provided a service and try to use technicalities to get out of their terrible and misleading business failures. I found out that the original owner has been indicted for numerous charges and lost his party bus company and DEE DEE is showing new buses out of a depot in Woodside which are not even capable of being driven because of leins, so if she even decides to send out a bus it is an old bus used from another company and for the people that dont get a bus, well they are left with the run around! I will be contacting everysingle person I can to file a class action suit against this woman and EVERYONE involved!! And DO NOT BELIEVE that last post about consumers being rude and her just trying to help. She does everything but try to help!!!! She takes your hard earned money!
The Party Ride
Woodside,#3REBUTTAL Individual responds
Wed, January 02, 2013
When the call came in regarding this issue. Not only did staff apologize for the incovenience and when I attempted to work out a resolution the customer kept cutting me off and did not allow me to get far enough to give work out a resolution with her. All companies have issue when they are in transportation. We have two buses the pink color and one is newly renovated. We do everything to accommodate, we are not different than the airlines, or bus industry, or even hotel and car rental chains. We offered to provide the bus at a significant discount of $350. That was for the incovenience. Client wanted the bus for free. Can any company, government or private operate if everyone with an issue gets the service for free. The airlines and bus companies over book, crash, break down, and have serious major delays. They never pay you money, if you miss your flight or get bumped all they get is " There is nothing I can do" We apologize for the incovenience over and over again. We never claim or advertise perfection however, we do have many satisfied companies, with 20 buses and serivce areas from Maine to Virginia we accommodate numerous clients and do have proven success records. Client chose to pay 90% of their bill in advance and I offered them a replacement vehicle and date for 77%of the original bill that was the $350 off. 77% of the bill that is not fair??