- Report: #1099908
Complaint Review: The Paws - Internet
Reported By:
DisgruntledGranny -
Olympia, Washington,
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Paws
Internet, USA
Web:
www.thepaws.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Paws cs@thepaws never mailed my order Internet
On August 14, 2013 I saw an ad for a free toy from them, "along with money-saving coupons!". I filled out the appropriate online forms to order the item, including the choice of toy, my dog's breed, name, etc., and my personal information.
The very next day I received this acknowledgement email:
"Dear Ms. Guyer,
We welcome you to The Paws.
Thank you so much for becoming a member of ThePaws.com. Your FREE toy is starting its journey to you (or actually, your very happy pet)! How exciting! We know that you are bursting with anticipation, and we promise to get your FREE toy to you in just 2-6 weeks (remember, we have a lot of requests to process). In the meantime, why don't you scoot on over to ThePaws and check out your membership benefits?
Not only will you begin receiving our newsletter, which is full of great information and deals for your pets,
but you will also be able to take part in some wonderful additional services on ThePaws.com website. Perhaps the best part? You get to be rewarded for referring friends! Use the unique referral link on your membership page to refer your friends to ThePaws. When they place their first order, you get $5 store credit! How easy is that?
Did you know that you now qualify for a permanent cart? This means that any products that you add to your cart will remain there until you either remove or purchase them. No more worrying about time limits!
You also have access to a larger address book, so that you can send gifts from ThePaws to the other cats and dogs in your life. This feature is the perfect way to send that birthday gift to other lucky pets.
In addition, as a member you are also able to view your order history. No more remembering which toy was Fido's fav! Just check your order history when you need to restock.
But the best part? As a valued member of ThePaws, you are able to review products and help other shoppers (and members) make choices for the pets in their lives! Love something? Hate it? We want to know!
If you ever need help with any of ThePaws online services, please email us at [email protected]. We will do our best to respond within 48 hours.
Thank you!
ThePaws Team"
Three months later, I have STILL not received the toy for my dog. I have made numerous phone calls to the company but always receive a voicemail and my messages left are never answered. The same thing goes for when I write to their "customer service".
I know that you probably think it's a waste of your time to pursue a company for a free dog toy, but it makes me angry at the company and sad for my dog. It's just NOT right that they should not only not send the toy, but they totally IGNORE me!!!
*This
email was sent in response to a request for membership with
ThePaws.com. If you did not sign up or otherwise request to be a member,
please notify us at [email protected]*
