- Report: #1509311
Complaint Review: The Perfect Smile - Red Bank, NJ
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The Perfect Smile
326 Broad Street Red Bank,, 07701 NJ, United States
Phone:
732-224-9339
Web:
https://www.perfectsmileredbank.com/
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The Perfect Smile Gentile Smile Dental Visit Ripoff Red Bank, NJ
I was a new patient at The Perfect Smile in for Adult Prophylaxis (Cleaning) and Bitewings (Xrays) on May 22, 2021. I wrote on my new patient application Cleaning with X-rays. This is covered 100% by my dental insurance. They provided no reason for not doing Adult Prophylaxis (Cleaning) and Bitewings (Xrays).
Unfortunately, they performed dental services not covered by my dental insurance: 4 quadrants of scaling and root planning, 4 quadrants of gingival irrigation and 6 sites of Arestin, and did not provide adequate reason for not doing an Adult Prophylaxis (Cleaning) and Bitewings (Xrays) on May 22, 2021. Further, I did not receive receipt listing the specific services with charges and I asked for this receipt on May 23, 2021.
Why did The Perfect Smile not do Adult Prophylaxis (Cleaning) and Bitewings (Xrays) on May 22, 2021?
1 Updates & Rebuttals
Joe
Paramus,United States
Perfect Smile Disappointment
#2Author of original report
Thu, June 24, 2021
I don't trust Perfect Smile and it seems like the people working there don't care about You the patient. don't explain the reason for dental work and if it's covered by your insurance and management sells services in an attempt to fool me on the first visit ... Apparently, they don't know what a detailed list of services receipt is and if asked give you a bad attitude (just cc receipt). And when I asked for basic cleaning, they perform dental services I never heard of (scaling, gingival irrigation, root planing, ariestan 6 sites) still not clear on necessity.
Oh did they check about these dental services being covered by insurance (predetermination) BEFORE doing it. Well, Valerie Schwab didn't. charges are incorrect with insurance coverage and staff doesn't care about being careless, the WORST dental visit ever... Never Recommend this dental office, unprofessional
