Complaint Review: The Pointe at Ramsgate apartments - San Antonio Texas

 So I'm making this report due to the apartment I reside in at the moment. My fiancé and I just moved from California two month ago. During the first month we had issues with a family members lady so we were forced to move and find a place needless to say we didn't know anything of Texas. We stayed in a hotel for about 2 weeks and finally found a place to move into. My fiancé and I go look into the show room and they showed us a modeled that (B) which I will not call her by her first name told us this would be the exact same model we would be staying in. Just with an extra bathroom and a little more square footage. So (B) was practically our leasing partner as I would call her cause she is helping us with the apartment and getting one. So she told us there was apartments ready the Friday of and the following Friday available so my fiancé and I was so excited to finally get out of the hotel we were staying in. And we thought the model was incredible nice and perfect for us. (B) told my fiancé and I rent would be 949 that was due able to the fact my uncle would be staying with us as well. So money was pretty tight because we were staying in hotels and eating whatever we could. But we all three managed to come up with the 200 dollar deposit fee and app fee right along with my uncles broken lease fee which my fiancé and I helped pay (800 dollars)... (B) threw fees here and there and then said our move in fee would be 169.31 and our apartment was not even ready by the day they said it would be so after we complained about that they dropped the charge. As well we asked before we signed papers if they had any roaches or rats and (B) told us no. The pointe at ramsgate was having a 1 month free promotion going on so the month of may we did not have to pay. But once we moved in the place didn't look like the model for 1.. 2. There was a bunch of stuff wrong with it such as; roaches here and there, no screens in windows, holes under the carpet, to my fiancé and I shower pipes busting and not able to using our shower for 5 days, and that's not even the worst part!!! Rats!!!! We have freaking RATS! Not mice Rats roof Rats at that a bunch of them... it started with me hearing something scratching in the sealing.. i called (B) and she said it could be cats because a cat had babies up there. Days went by we called again and she said she'll have maintenance go check in the attic.. maintenance told me no one went up there they don't do that call the fire department it's still scratching and crying. But guess what they went up there and didn't see it here anything but my fiancé and I still hear it... We continually call them and tell them they do nothing... then my fiancé and I was at home sitting on the floor and all we hear is little cries and yelping... guess what he pulls the stove back and there's two rats on a sticky mat crying... I couldn't believe it we called emergency maintenance and they didn't come then the next morning the rats are still there and the exterminator came... We weren't informed or anything of him coming no call from the office or anything... he inspects like a few areas not most then goes to the attic and doesn't find anything and my fiancé and I still hear the rat.. he comes back and we asked if he could Check under the dish washer nope he didn't he just left.. So we thought our problems were solved other than the rat on the roof. Nope!!!! A day later a way bigger one gets snapped by the trap... we told my uncle and my fiancé and uncle both pull out the dishwasher and we find rat feces, holes, and a rat in the hole just waiting to come out!!! We have asked to talk to the manager but nope the manager doesn't answer nor speak to us... the rats are still coming out and multiple rats are in our attic... I have never been in this much filth in my life!!! We are clean people and we are spending almost a thousand to have rats!?!? The hotel was way more cleaner than this!