- Report: #369710
Complaint Review: The Pure Sleep - Larkspur California
-
Author Confirmed
Why?
The Pure Sleep
2257 Larkspur Landing Circle, Suite C Larkspur, 94939 California, U.S.A.
Phone:
415-233-4430
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pure Sleep - The Pure Sleep Did not Work and Does Not Have a Money Back Guarantee Larkspur California
I purchased this product and received it in a timely manner. I used the product exactly to the intructions and it did not work for me. The Pure Sleep Company offered a 30 day full money back guarantee, I followed their instruction and called and received a return number RA32120230 placed the mouthepiece in a plain white envelope with three first class stamps as instructed and mailed the item over two weeks age. I called this company this morning once I realized that they had charged my card again and called customer service. I called and gave them the return number and they stated they never received it. I called this morning and spoke to Alisa, Bonnie,and Matt. They still refused to refund my money. Be very cautious with this company. I have contacted my bank and disputed the charges.
Edmond
Houston, Texas
U.S.A.
Edmond
Houston, Texas
U.S.A.
3 Updates & Rebuttals
Alice L Matthews
Ledyard,Connecticut,
United States of America
Positive Experience with Pure Sleep Device
#2Consumer Comment
Sat, December 18, 2010
I purchased 2 of these devices one for myself and the other for my husband. Although it is a bit uncomfortable neither of us snores anymore which is wonderful. I sleep like a baby, no longer wake up exhausted or with a sore throat.
I do need to contact the company because I need to modify the shape of my device other than that it's been great. I will be ordering one for our adult son who has the worse snore we've ever heard.
Our daughter is happy that we will be taking them on vacation with us so she'll be able to sleep without our snoring.
Kenny
Grass Vaelly,California,
U.S.A.
It Worked For Me
#3Consumer Comment
Thu, December 31, 2009
I had exactly the opposite experience with this company. I had been using a CPAP machine for years. I purchased the product and it worked. Two weeks after my purchase I tried to re-form it and ruined the product. I explained to the company and they replaced it for free. I think you deserve your money back. Perhaps you should start over and keep a positive outlook when speaking to them. I find that people are very receptive to positive experiences. Good Luck -Kenny
Awfully
Crazy In,Iowa,
U.S.A.
Have you ever...
#4Consumer Comment
Thu, September 04, 2008
thought about contacting your post office? I get such a kick out of people who don't take the time to go to the post office and get a tracking number for their products. Especially, if it's something they would expect a refund for upon arrival. This is your own fault. The company shouldn't have to hold your hand when this is common sense. Cover your own @$$ and get tracking information. The burden of proof is on you and unless you can prove THEY GOT IT, you don't get your refund.
