- Report: #20523
Complaint Review: The Shutter FActory / 21st Century Shutters - Orange California
-
Author Not Confirmed
Why?
The Shutter FActory / 21st Century Shutters
1967 North Glassell, #A Orange, 92865 California, U.S.A.
Phone:
714-279 1386
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Shutter FActory / 21st Century Shutters BBB says deceptive company Orange California
Here is an actual report from the Better Business Bureau - dated 5/9/02
To: Mr. Ron Thompson
10808 Key WEst AVenue
Northridge ca 91326
Re: 21st Century Shutters
In response to your request for information about the business shown above, we are enclosing a copy of our report.
We hope this information will assist you.
If you have information you think would be helpful to us, we would appreciate receiving copies.
Thank you for your inquiry.
Mary Lou Diaz
Director of Information Services
Company Name and Location: Main Telephone Number: 21st Century
Shutters
(800) 314-4910 1967 North
Glassell Avenue Suite A
Fax Number: Orange,CA 92865
(714) 686-1933
General Information:
Business Start Date: 06/01/1990 Company ID No. 13142474
File Open Date : 10/23/2000 Status: N/A
Last Report Update : 04/17/2002 Join Date: [Not Applicable]
Principal Contact : Mr. William S. Reed - President
Website: [Not Available] Email: [Not Available]
Nature of Business:
The company sells custom blinds
BUREAU FILE EXPERIENCE
We rate this company as having an unsatisfactory business
performance record based on a pattern of unanswered complaints.
Complainants allege delays in delivery or installation,
overcharging, or poor quality workmanship. Some customers
complain they are delivered the wrong shutters and have to wait
for exchange orders.
The company responds to most complaints concerning delivery issues by delivering and installing customer orders. They contend that delivery dates can be estimated, but no guarantees are made as production rates may vary. In some cases, monetary settlements are offered in the form of discounts, credits or refunds. A few complaints are closed as disputed. The customer
is not always satisfied with the company's response. Other complaints are unanswered.
We routinely remind consumers to read and understand all
contract terms and provisions before making a buying decision.
Shutters manufactured by this company are considered custom orders, as they are measured and made to customer
specifications. Any cancellation, or changes in the order may result in re-stocking fees or other penalties. Find out what the company's policies are on refunds, exchanges, and warranty issues before purchase. Get all verbal promises in writing.
We do not endorse, recommend or disapprove of any product,
service or company.
ADDITIONAL TELEPHONE NUMBERS
__________________________________________________
(714) 279-1380 (714) 279-1383 (800) 451-8956
ADDITIONAL TRADE NAMES
__________________________________________________
Diamond Coat Technology & Milling Compan Shutter Factory
The Shutter Factory Win Decor, Inc.
ADDITIONAL ADDRESSES
__________________________________________________
No other address for this company.
ron
Northridge, Colorado
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
To: Mr. Ron Thompson
10808 Key WEst AVenue
Northridge ca 91326
Re: 21st Century Shutters
In response to your request for information about the business shown above, we are enclosing a copy of our report.
We hope this information will assist you.
If you have information you think would be helpful to us, we would appreciate receiving copies.
Thank you for your inquiry.
Mary Lou Diaz
Director of Information Services
Company Name and Location: Main Telephone Number: 21st Century
Shutters
(800) 314-4910 1967 North
Glassell Avenue Suite A
Fax Number: Orange,CA 92865
(714) 686-1933
General Information:
Business Start Date: 06/01/1990 Company ID No. 13142474
File Open Date : 10/23/2000 Status: N/A
Last Report Update : 04/17/2002 Join Date: [Not Applicable]
Principal Contact : Mr. William S. Reed - President
Website: [Not Available] Email: [Not Available]
Nature of Business:
The company sells custom blinds
BUREAU FILE EXPERIENCE
We rate this company as having an unsatisfactory business
performance record based on a pattern of unanswered complaints.
Complainants allege delays in delivery or installation,
overcharging, or poor quality workmanship. Some customers
complain they are delivered the wrong shutters and have to wait
for exchange orders.
The company responds to most complaints concerning delivery issues by delivering and installing customer orders. They contend that delivery dates can be estimated, but no guarantees are made as production rates may vary. In some cases, monetary settlements are offered in the form of discounts, credits or refunds. A few complaints are closed as disputed. The customer
is not always satisfied with the company's response. Other complaints are unanswered.
We routinely remind consumers to read and understand all
contract terms and provisions before making a buying decision.
Shutters manufactured by this company are considered custom orders, as they are measured and made to customer
specifications. Any cancellation, or changes in the order may result in re-stocking fees or other penalties. Find out what the company's policies are on refunds, exchanges, and warranty issues before purchase. Get all verbal promises in writing.
We do not endorse, recommend or disapprove of any product,
service or company.
ADDITIONAL TELEPHONE NUMBERS
__________________________________________________
(714) 279-1380 (714) 279-1383 (800) 451-8956
ADDITIONAL TRADE NAMES
__________________________________________________
Diamond Coat Technology & Milling Compan Shutter Factory
The Shutter Factory Win Decor, Inc.
ADDITIONAL ADDRESSES
__________________________________________________
No other address for this company.
ron
Northridge, Colorado
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
1 Updates & Rebuttals
#20
Thu, May 09, 2002
Re: 21st Century Shutters
In response to your request for information about the business
shown above, we are enclosing a copy of our report. We hope this
information will assist you.
If you have information you think would be helpful to us, we
would appreciate receiving copies.
Thank you for your inquiry.
Mary Lou Diaz
Director of Information Services
Company Name and Location: Main Telephone Number: 21st Century
Shutters
(800) 314-4910 1967 North
Glassell Avenue Suite A
Fax Number: Orange,CA 92865
(714) 686-1933
General Information:
Business Start Date: 06/01/1990 Company ID No. 13142474
File Open Date : 10/23/2000 Status: N/A
Last Report Update : 04/17/2002 Join Date: [Not Applicable]
Principal Contact : Mr. William S. Reed - President
Website: [Not Available] Email: [Not Available]
Nature of Business:
The company sells custom blinds
BUREAU FILE EXPERIENCE
We rate this company as having an unsatisfactory business
performance record based on a pattern of unanswered complaints.
Complainants allege delays in delivery or installation,
overcharging, or poor quality workmanship. Some customers
complain they are delivered the wrong shutters and have to wait
for exchange orders.
The company responds to most complaints concerning delivery
issues by delivering and installing customer orders. They
contend that delivery dates can be estimated, but no guarantees
are made as production rates may vary. In some cases, monetary
settlements are offered in the form of discounts, credits or
refunds. A few complaints are closed as disputed. The customer
is not always satisfied with the company's response. Other
complaints are unanswered.
We routinely remind consumers to read and understand all
contract terms and provisions before making a buying decision.
Shutters manufactured by this company are considered custom
orders, as they are measured and made to customer
specifications. Any cancellation, or changes in the order may
result in re-stocking fees or other penalties. Find out what
the company's policies are on refunds, exchanges, and warranty
issues before purchase. Get all verbal promises in writing.
We do not endorse, recommend or disapprove of any product,
service or company.
ADDITIONAL TELEPHONE NUMBERS
__________________________________________________
(714) 279-1380 (714) 279-1383 (800) 451-8956
ADDITIONAL TRADE NAMES
__________________________________________________
Diamond Coat Technology & Milling Compan Shutter Factory
The Shutter Factory Win Decor, Inc.
ADDITIONAL ADDRESSES
__________________________________________________
No other address for this company.
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