- Report: #1441812
Complaint Review: The Training Camp Knowledge Key Jennifer Kearney - Trevose Internet
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The Training Camp Knowledge Key Jennifer Kearney
PA Trevose, 19053 Internet, United States
Phone:
800-693-5501
Web:
www.trainingcamp.com
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The Training Camp, Knowledge Key, Jennifer Kearney Poor Customer Service, Jennifer Kearney's racism, possible attempted theft. Trevose
I've been wrestling with sharing my story for quite a while now. A few months ago, I purchased some online training from Jennifer at Training Camp to help prepare for my certification exam. For the first few days, the product was great. Good videos, useful labs, great information. Then, for some reason, my login no longer worked. With my exam 4 weeks away, I attempted to contact Jennifer Kearney, the sales rep that I purchased my training from. She did not reply. For three weeks, I tried to reach out to her. For three weeks, no reply.
Finally, I had my assistant contact her and her call was returned within 30 minutes. I find it suspicious that I'm a black male and my calls did not warrant a response, but my white assistant had the issue resolved within 30 minutes. I thought this was a little suspect, so I spoke with another colleague that had used this company. He informed me that although the product was fair, his calls were not returned until he had a friend reach out for him. Same situation: He was black, his assistant was white, Jennifer was his sales rep. After this, we contacted the NAACP to inquire if any other complaints had been filed or inquiries had been pursued. When, I was told that I wasn't the only person this had happened to. This issue had been ongoing over the past several months, primarily with the same individual. At this time the NAACP informed me that they were still gathering information, and potentially organizing a class-action and defamation suit.
Needless to say, by the time I had my login reinstated, there was not enought time to complete preparation and I failed the exam. As a result, I was not offered the promotion I would have been eligible for. Seemingly it couldn't get any worse but I was wrong.
A few days ago, I received a fraud warning from my credit card company. Apparently somebody attempted to purchase items through Amazon and ship to Fairless Hills, PA. When I looked up this town, I saw that it is a suburb of Trevose, the location of Training Camp. I will probably never use Training Camp again and its a shame. The product wasn't that bad but Jennifer Kearney proves that a rotten apple can spoil a potentially good bunch.
1 Updates & Rebuttals
Michael McNelis
Trevose,Pennsylvania,
United States
Follow-Up
#2UPDATE Employee
Mon, November 05, 2018
Please reply to this comment with transaction event details so that I may look into this matter. I was not able to find any history in our system of a matching event based on your provided information of issue, first name, and location. I have also spoke with the directly with the NCAAP chapter, and they do not have any information matching your concerns or notice of investigations as claimed.
As to your concern with credit card security, our systems do not store this information. If you feel that your information was used by a member of our firm, I would suggest contacting the Federal Bureau of Investigation at https://www.fbi.gov/investigate and/or have your card company investigate the matter in detail, which they always do when fraud is detected.
That would be considered a crime, which they will respond to in a timely manner.
