mr rik
miami,#2Consumer Comment
Sat, September 03, 2011
-"I tried calling our sales rep, but it seems to be that her phone "must be out of order" as all I get is a fast busy signal each time I try. For all I know, she used a fake name as well. I called their "headquarters" and left voice messages - no return calls. Why does that not surprise me now." Their "customer service" is lacking.
NoVacation
Winston-Salem,#3Author of original report
Fri, September 02, 2011
Spoke to one of the partners in the company today. Everything has been resolved to our satisfaction. After the conversation, it appears that we over reacted and there was a misunderstanding. The Vacation Place does offer discounted pricing via their membership club. They have been very understanding to work with.
Recommend taking a look at the program. You can save hundreds on vacations. We look forward to vacationing in the future.
mr rik
miami,#4Consumer Comment
Fri, September 02, 2011
to try and dispute the charges with the card company.
Good Luck!
NoVacation
Winston-Salem,#5Author of original report
Thu, September 01, 2011
Have spoken with the company and they have assured us that our concerns will be addressed. Potentially this is a misunderstanding and we will give the company a chance to rectify the situation.
We trust that this will be resolved in the next couple days.
Will update again (hopefully) early next week.