Complaint Review: The Wheel Connection - Tulsa Oklahoma

This customer has sent 2 chargebacks into american express and they have denied his claim both times for very good reason. The ironic thing is that American Express is known for siding with the consumer..hhmm...Anyways the real story is that he never cancelled his order until after he received them(why else would he sign for them) and then claimed to dhl that one of their drivers had forged his name. He wouldnt sign a return atuthorization form to sent them back and sent them back with a freight collect or more commonly referred to as a thrid party billing. Of course our warehouse refused them without a return authorization number and freight due so they went back to him as he was now the shiper. He then refused them. Our DHL rep, Gene Daniels, contacted me and he also contacted Mr. DeLeonardo and told him that if he didnt receive his packages back that they would send them to their overstock warehouse and they would be destroyed. DeLeonardo called him all kinds of nasty names when the dhl rep was only trying to help him. So then Mr. Deleonardo called our company as an imposter claiming to be Jim Owens (which we confirmed through american express didnt exist) and told our company that unless we went to DHL and picked them up and paid the 3rd party frieght due on them that he owuld shut off our merchant account. We did over 1.3 million in American Express this year alone. Oddly enough, he wass very combative and cussed when he was trying to portray an American Express rep. These are just some of the reasons that DHL, American Express, and The Wheel Connection couldnt deal with this customer. He is completely insane and lies very frequently. He didnt insure the wheels when he sent them back either so know he is really in bad shape

This customer has sent 2 chargebacks into american express and they have denied his claim both times for very good reason. The ironic thing is that American Express is known for siding with the consumer..hhmm...Anyways the real story is that he never cancelled his order until after he received them(why else would he sign for them) and then claimed to dhl that one of their drivers had forged his name. He wouldnt sign a return authorization form to send them back and sent them back with a freight collect or more commonly referred to as a thrid party billing. Of course our warehouse refused them without a return authorization number and freight due so they went back to him as he was now the shiper. He then refused them. Our DHL rep, Mr. Daniels, contacted me and he also contacted Mr. DeLeonardo and told him that if he didnt receive his packages back that they would send them to their overstock warehouse and they would be destroyed. DeLeonardo called him all kinds of nasty names when the dhl rep was only trying to help him. So then Mr. DeLeonardo called our company as an imposter claiming to be Jim Williams (which we confirmed through american express didnt exist) and told our company that unless we went to DHL and picked them up and paid the 3rd party frieght due on them that he would shut off our merchant account. We did over 1.3 million in American Express this year alone. Oddly enough, he was very combative and cussed when he was trying to portray an American Express rep. These are just some of the reasons that DHL, American Express, and The Wheel Connection couldnt deal with this customer. He is completely insane and lies very frequently. He didnt insure the wheels when he sent them back either so know he is really in bad shape. We have contacted DHL but after he wouldnt accept them back they are not to willing to look for them. Mr. DeLeonardo has to file a lost package claim with DHL we cannot do this since he is the sender.

This customer has sent 2 chargebacks into american express and they have denied his claim both times for very good reason. The ironic thing is that American Express is known for siding with the consumer..hhmm...Anyways the real story is that he never cancelled his order until after he received them(why else would he sign for them) and then claimed to dhl that one of their drivers had forged his name. He wouldnt sign a return authorization form to send them back and sent them back with a freight collect or more commonly referred to as a thrid party billing. Of course our warehouse refused them without a return authorization number and freight due so they went back to him as he was now the shiper. He then refused them. Our DHL rep, Mr. Daniels, contacted me and he also contacted Mr. DeLeonardo and told him that if he didnt receive his packages back that they would send them to their overstock warehouse and they would be destroyed. DeLeonardo called him all kinds of nasty names when the dhl rep was only trying to help him. So then Mr. DeLeonardo called our company as an imposter claiming to be Jim Williams (which we confirmed through american express didnt exist) and told our company that unless we went to DHL and picked them up and paid the 3rd party frieght due on them that he would shut off our merchant account. We did over 1.3 million in American Express this year alone. Oddly enough, he was very combative and cussed when he was trying to portray an American Express rep. These are just some of the reasons that DHL, American Express, and The Wheel Connection couldnt deal with this customer. He is completely insane and lies very frequently. He didnt insure the wheels when he sent them back either so know he is really in bad shape. We have contacted DHL but after he wouldnt accept them back they are not to willing to look for them. Mr. DeLeonardo has to file a lost package claim with DHL we cannot do this since he is the sender.

This customer has sent 2 chargebacks into american express and they have denied his claim both times for very good reason. The ironic thing is that American Express is known for siding with the consumer..hhmm...Anyways the real story is that he never cancelled his order until after he received them(why else would he sign for them) and then claimed to dhl that one of their drivers had forged his name. He wouldnt sign a return authorization form to send them back and sent them back with a freight collect or more commonly referred to as a thrid party billing. Of course our warehouse refused them without a return authorization number and freight due so they went back to him as he was now the shiper. He then refused them. Our DHL rep, Mr. Daniels, contacted me and he also contacted Mr. DeLeonardo and told him that if he didnt receive his packages back that they would send them to their overstock warehouse and they would be destroyed. DeLeonardo called him all kinds of nasty names when the dhl rep was only trying to help him. So then Mr. DeLeonardo called our company as an imposter claiming to be Jim Williams (which we confirmed through american express didnt exist) and told our company that unless we went to DHL and picked them up and paid the 3rd party frieght due on them that he would shut off our merchant account. We did over 1.3 million in American Express this year alone. Oddly enough, he was very combative and cussed when he was trying to portray an American Express rep. These are just some of the reasons that DHL, American Express, and The Wheel Connection couldnt deal with this customer. He is completely insane and lies very frequently. He didnt insure the wheels when he sent them back either so know he is really in bad shape. We have contacted DHL but after he wouldnt accept them back they are not to willing to look for them. Mr. DeLeonardo has to file a lost package claim with DHL we cannot do this since he is the sender.