- Report: #1113924
Complaint Review: TheNewMagazineCity - Internet
-
Author Not Confirmed
Why?
TheNewMagazineCity
Internet, USA
Phone:
1-800-787-1414
Web:
https://order.store.yahoo.net/OS/stat?yhst-37096783696310+431398+08c626a15e25a925332c
Categories:
Business Rating:
(0)
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TheNewMagazineCity aka The Magazine Service Center aka TheNewMagazineCity.com Magazine subscription company, took my money the day after I subscribed, their rules say refunds only up to 48 hours even though I would have to wait 10-12 weeks for the magazine. Now it's 16+ weeks and no magazine. No email contact (customer service email did not reply) and phone number is invalid. There is no way to get in touch with this company. Internet
My mother and I were looking for a particular type of magazine and finally found one on this site. I subscribed and then it went to the back of my mind until my mother asked about it. I checked and the confirmation email said since it was a bimonthly magazine that it would take 10-12 weeks to get it. From time to time she would remind me, and then 12 weeks rolled around.
At first I thought I should give them a little bit more time, then another week went by, then another. I filled out a customer service email from their web site and only got an email saying bimonthly magazines took 10-12 weeks (I had already told them it had been 16 weeks already).
Finally I went back to the web site and found out you can only get a refund within 48 hours! How can you know you need a refund in 48 hours on a product you aren't going to get for 12 weeks? I also checked my bank account and discovered that they had taken the money for the subcription the day after I had subscribed.
Finally I had enough and I decided to call the phone number on one of their emails I had received from them. I called it more than once to be sure, but a recording said it was invalid.
I am going to go to my bank to see what can be done, but other than make sure they can't charge me for a subscription next year, I think I'm out forty bucks.
