- Report: #1152681
Complaint Review: TheStyleMob - Atlanta Georgia
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TheStyleMob
Atlanta, Georgia, USA
Web:
thestylemob.com
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TheStyleMob thestylemob.com @thestylemob horrible service, cheap quality, slow shipping, no refunds, SCAM Atlanta Georgia
Very bad expreince with thestylemob.com. I came across their posts on Instagram and thought their clothes looked nice. I placed an order on their website for 3 tops (total $350) on 5/4/14. By 5/21/14 I realized I still did not recieve the shipment and started looking through my emails to make sure it was confirmed. I realized I never got their confirmation email but my credit card did get charged on 5/4/14. I emailed them right away asking for an update. The next day I recieved a response saying that they did get me order and that their shipping policy is 7-14 days. In addition I recieved the order confirmation email which was dated 5/21/14 instead of 5/4/14. I never recieved a shipping notification and on 5/29/14 while I was out of town my package finally arrived. I decided to give them a chance even though it was almost a month later. I opened the package the following Monday and was very dissapointed with the quality of the shirts. Averaging $100 a shirt I was expecting better quality. I'm 112 lbs and wear a xs-s and the small shirts I ordered all were too small.
In addition, one of the shirts was not even on the neckline, like the cut was wrong or not properly sewn. I contacted the company right away to let them know I will be returning the items. Their response was their return policy was only exchange or store credit. Granted they had decent quality product and fast service I would have exchanged it for something else but I was just not interested in waiting another month for something as cheaply made as what they already sent me. I could order better items from asos or zara with fast service and a greeat refund policy for much less. In addition, their confirmation email which they sent me 2 weeks after I placed my order had no mention of their return policy. I went back to their site to confirm this, placed a shirt in my cart and clicked check out. There is no mention of their shipping time frame or return policy anywhere durring the entire purchase process or post purchase. Not even a link. The only time you could find out about their return policy is while browsing on the main page where they have a link at the bottom of the page but as soon as you go to your cart it is no longer available. I have spent a week emailing them and they don't respond till the next day always with the same answer about their policy. I asked them nicely to refund me but they contnued to refuse or even provide a return shipping label. I was forced to mail their items back at my own expense and notify my credit card company. It is very unfortunate that companies like this exist. Don't get fooled by their posts on instagram and save yourselves the headache. You are better off buying from a reputable company with good product and good customer service. Their clothes are not worth the price they are charging. I don't think they have been around very long and I wonder how long they will last ripping people off. I hope people see this before buying from them.
