- Report: #1219667
Complaint Review: Thomas Edison Electric Inc. - Southampton Pennsylvania
Reported By:
GregS1985 -
Fairless Hills, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Thomas Edison Electric Inc.
352 2nd St Pike Southampton, 18966 Pennsylvania, USA
Phone:
215-340-1300
Web:
http://www.thomasedisonelectric.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Thomas Edison Electric Inc. Thomas Edison Electric Inc. of Southampton, PA Overcharged Southampton Pennsylvania
I had one dead outlet in a circuit. The company charged $618 to reconnect a hot wire that blew loose on a GFI outlet in the other bathroom! The electrician was here for less than 30 minutes!
I am currently disputing the price. In order for him to do the work today you HAVE to sign a waiver of right to cancel, however, I specifically stated on the phone this is not an emergency and there is no urgency... The day before the electrician came out but he could not perform the diagnosis because they do not accept personal checks and they needed a credit card, however, my mother was at work... No one from the company mentioned there are payment restrictions when scheduling the appointment... FYI they also take a impression of your credit card before even starting the work.
UPDATE:
I got the price reduced to $450. I understand the diagnosis fee and that sometimes diagnosing the problem can take time which varies from job to job, however, if the problem is found within 15 minutes and it is a quick fix I think the price should be subject to change reflecting the time spent. I would have no problem paying the $618 dollars if the electrician was there for several hours and the problem more complex. But seriously? Less than 30 minutes of work and reconnecting 1 wire that blew loose is $618 dollars of labor? Even $450 seems a little steep! I will never give this company my business ever again. I would not recommend this company to anyone... Beware, you are warned!
4 Updates & Rebuttals
Lie after lie...
#2Author of original report
Thu, May 05, 2016
My mom was not happy with your service and the outrageous bill so stop saying she was happy liar.
Sam
Pennsylvania,USA
The Owner
#3Consumer Comment
Mon, May 02, 2016
https://www.justice.gov/usao-edpa/pr/tax-charge-filed-against-bucks-county-man
Completely False!
#4Author of original report
Mon, July 20, 2015
She was happy that the bill for less than 30 minutes of work was reduced from $600 to $400. But that doesn't mean she is happy with your company! She would NEVER reccomend your comapny to anyone for a particular reason and that is because you are a rip off! Who makes $400 for 15 minutes of work? Your technician was there for 30 minutes and 15 of it was paper work! Your technician could of fixed the problem initially from the original diagnosis! Instead he lied and proclaimed it was something more than a simple fix which obviously was a lie! Your comapny is notorious for ripping people off! philadelphia.cbslocal.com/2015/02/25/3-on-your-side-big-repair-bills-from-thomas-edison-electric/
Enough said!
Thomas Edison Electric
Southampton,Pennsylvania,
USA
Billing Question
#5UPDATE Employee
Fri, July 17, 2015
Hello Gregory,
We appreciate your feedback on the service experience you indicate your mother had with our company. We spoke with your mother whom contracted the work with our company. Your mother indicated she was happy with the immediate same day service response. Your mother also indicated she appreciated the additional promotional discount applied being a first time client.
Should you have any additional billing questions please contact our office immediately.
Thanks again for sharing your concerns.
