- Report: #362553
Complaint Review: Thrive Learning Institute / Diverse Marketing LLC - Murray Utah
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Author Confirmed
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Thrive Learning Institute / Diverse Marketing LLC
5242 South College Drive #350 Murray, 84107 Utah, United States of America
Phone:
866-591-0324
Web:
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Thrive Learning Institute / Diverse Marketing, LLC Thrive Learning Institute / Diverse Marketing LLC will not refund my money or return phone calls. Murray Utah
I was contacted by a man named Ryan Morgan with Diverse Marketing, LLC back in late July. He claimed to be contacting me on behalf of the Rich Jerk website and offering a home-based Internet business coaching/training program through the Thrive Learning Institute.
We talked for a while and I eventually agreed to purchase the program. I was told at the time of purchase that if I decided to cancel the program, I could send a written letter to Diverse Marketing, postmarked within 3 business days of the date of purchase, and receive a full refund. I agreed to this.
Two days later, I was having second thoughts about the program. I let Mr. Morgan know that I was cancelling, wrote out a letter and mailed it that same day with a USPS delivery confirmation tracking number.
I received confirmation that the letter had been delivered three days later, and immediate contacted Mr. Morgan and their customer service department for the status of my refund. Neither call was returned. I have tried contacting the company multiple times in the last 3 weeks, but none of my calls are ever returned. E-mails to customer service are not responded to.
It has been 3 weeks now and my money has still not been refunded! This company clearly does not wish to honor their own contracts.
Thomas Omaha, Nebraska
U.S.A.
We talked for a while and I eventually agreed to purchase the program. I was told at the time of purchase that if I decided to cancel the program, I could send a written letter to Diverse Marketing, postmarked within 3 business days of the date of purchase, and receive a full refund. I agreed to this.
Two days later, I was having second thoughts about the program. I let Mr. Morgan know that I was cancelling, wrote out a letter and mailed it that same day with a USPS delivery confirmation tracking number.
I received confirmation that the letter had been delivered three days later, and immediate contacted Mr. Morgan and their customer service department for the status of my refund. Neither call was returned. I have tried contacting the company multiple times in the last 3 weeks, but none of my calls are ever returned. E-mails to customer service are not responded to.
It has been 3 weeks now and my money has still not been refunded! This company clearly does not wish to honor their own contracts.
Thomas Omaha, Nebraska
U.S.A.
2 Updates & Rebuttals
Thomas
Omaha,Nebraska,
U.S.A.
Thrive Learning Institute / Diverse Marketing, LLC Thrive Learning Institute / Diverse Marketing LLC. Issue resolved through credit card company.
#2Author of original report
Thu, October 30, 2008
This issue has been resolved to my satisfaction. I contacted my credit card company back in August and filed a claim to have the charges reversed. I received a letter from the credit card company dated October 20, 2008 stating that the conditional credit of $7300 had been made permanent. Diverse Marketing never contacted me to address my concerns and certainly did nothing to make my refund easy or convenient.
I noticed a rebuttal from Thrive Learning that I could not be found in their customer database. I assume that is probably true considering I cancelled the service back in July. My issue was with Diverse Marketing, the affiliate company that took my money and refused to honor their own refund policy.
Zachary
Lindon,Utah,
U.S.A.
Not a client of Thrive Learning
#3UPDATE Employee
Wed, October 01, 2008
Whoever Thomas is; He is not a client of Thrive Learning. I have checked our database front to back and cannot find any Thomas living in or around Omaha Nebraska. If he was a client of Thrive Learning it would have been taken care of. Again, we have never had a client named Thomas in or around Omaha Nebraska.
