Alex
Draper,#2UPDATE Employee
Wed, October 08, 2008
I don't know were to start with this client. When she made the decision on 8/4/08 to work with our company she did not mention anything about being too ill to not be able to do this program. This client even signed our enrollment agreement that spells out our cancellation policy and warranty of service which states that we work with all of our clients until they have made all their money back on that date. She did receive services from our company and then she decided that she wanted to cancel. I spoke with this client on 9/25/08 about her concerns and in trying to work out a resolution with her she hung up on me. I offered to work around her health problems, waive fees, and shape the coaching program around her needs. I reminded her of the commitment both parties had made: she would not give up and quit on herself and we would work with her until she had received a full return on her investment. In seeing that I was not getting anywhere with her i offered her a partial refund. Again, we got no where because she hung up on me. On 10/2/08 she called in to me and accepted the partial refund and thanked me for it. That is why I am confused on why she posted a comment here if she was the one who called in and accepted the partial refund and even thanked me for it!
Giselle
Any City,#3Consumer Comment
Tue, October 07, 2008
If you read the disclaimer on the process at home website, they are governed by the laws of Cyprus. I hope you will be able to get your money but it may be extremely difficult if they are outside the U.S.