- Report: #1291940
Complaint Review: Thryve Fitness Solutions - Nationwide
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Author Confirmed
Why?
Thryve Fitness Solutions
Nationwide, USA
Phone:
404-263-0339
Web:
Thryvefitnesssolutions.com
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Thryve Fitness Solutions Difficulty scheduling and misleading info Chicago Illinois Nationwide
After multiple difficulties scheduling any sessions, I have been stonewalled by customer service. Here are the details: I told the salesman that I wanted to do a trial version for 3 months instead of 6. He said I could cancel at any time if I gave 30 days notice but did not mention the $250 cancellation fee. So that's misleading, but also my fault for only skimming the contract. Beware. From the beginning, it was incredibly difficult to schedule sessions in person and online. The website is useless, listed people that were not personal trainers, and had a nonworking number. Then a session that I finally had been able to schedule was cancelled with an offer to reschedule the next week. At this point, I had 1 workout in the 3 weeks since I had signed up because of their runaround. Trying to reach customer service was also difficult because apparently only one person works there. She said an investigation into the gym had to take place before they would release me from my contract, which I had asked for due to their lack of service, and I might see a resolution next week. A company that offered good service would not have to resort to delays and stall tactics and exorbitant cancellation fees.
1 Updates & Rebuttals
Case Resolved
#2Author of original report
Mon, March 14, 2016
After some back and forth, the case was resolved to my satisfaction within 2 weeks of opening the complaint. I should add that the trainer was excellent, my issue was with the scheduling difficulties.
