- Report: #1375827
Complaint Review: TickBox - Internet
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Author Not Confirmed
Why?
TickBox
Internet, USA
Web:
https://www.tickboxtv.com/
Categories:
Business Rating:
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TickBox Read everything there is on the site before ordering Internet
TicBox is an internet ONLY supplier. I ordered a system before reading all the information about it then sent it back, or refused delivery, as they requested for a full refund. What changed my mind is they give the impression everything will be just like your current cable or satellite provider except there is no charge when actually you must go through a lengthy search process before you find what you’re looking for and what you want might not be available. So, there’s no viewing the list of what’s playing or available like your current providers list of programing, you must know what’s playing so you can search for it.
So, my “full refund”; I purchase the system March 24, 2017, they got the equipment back in their hands April 8, 2017. Since then I have sent probably a dozen emails looking for my refund and they always reply that they have priority processed the refund to my credit card. April 24, 2017, I filed a complaint with my credit card company who reversed the charge but still today, May 28, 2017, they still haven’t processed the refund. That’s pretty scary when there is no phone number or business address to go after with them at, just email.
OH and need technical support? Since that’s the only email address available, I wrote to them and it took 2 days to get a response. So when your system has a problem or you just need technical support to operate the system, it could take a week or more, back and forth with emails to resolve your problem.
Surf their site in every direction and read everything including Q & A’s before making a decision. I’d rather pay for cable than have a TV I might very well not be able to watch for a week or more because it’s a phantom company with email only communication access.
Buyer beware.
