- Report: #20248
Complaint Review: Tigerdirect.com -
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Tigerdirect.com
U.S.A.
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Tigerdirect.com The business that doesn't give a dam, and they Sell You Faulty Equiptment & won't take it back. Lame internet business Florida
Back in March of 2002 I was on Tigerdirect.com and I bought a refurbished computer and nowhere in the product description did it say that there was no refund and it was a 30 day return policy.
So I ordered the Pc off of the site and when I had recieved the machine I hooked the pc together and the screen showed YELLOW!!!!
(beautiful right?).
I had tried 4 different monitors because I thought it was the monitor.(this was all within of a hour of recieving the pc via Fedex)I then called the company and they told me there was basically nothing that they could do about it, I had to call EMachines(mind you I bought the d**n computer from Tiger)they gave me some sloppy a*s tech work that I already tried,then the keys on the keyboard and mouse didn't work.
I was told by emachine that they would send a mouse and keyboard it took a week for the keyboard and a month and a half for the mouse and I still see yellow) Tiger told me to buy a d**n warranty, no take your trashy a*s computer back, they told me they dont do refunds and there is no such refund policy...They told me you cant try it and return it.BUT IT DOESNT WORK!EMachines told me that the computer I had just recieved 30 mins ago they would service it and give it back in 21 days,counting weekends it would take a whole month before I could use the brand new Pc I just bought.
Tiger told me they can only offer me technical support through Emachines.
If you had the thought to buy from them dont waste your time, They sell Trash and wont take it back
Nikki
Washington, District of Columbia
So I ordered the Pc off of the site and when I had recieved the machine I hooked the pc together and the screen showed YELLOW!!!!
(beautiful right?).
I had tried 4 different monitors because I thought it was the monitor.(this was all within of a hour of recieving the pc via Fedex)I then called the company and they told me there was basically nothing that they could do about it, I had to call EMachines(mind you I bought the d**n computer from Tiger)they gave me some sloppy a*s tech work that I already tried,then the keys on the keyboard and mouse didn't work.
I was told by emachine that they would send a mouse and keyboard it took a week for the keyboard and a month and a half for the mouse and I still see yellow) Tiger told me to buy a d**n warranty, no take your trashy a*s computer back, they told me they dont do refunds and there is no such refund policy...They told me you cant try it and return it.BUT IT DOESNT WORK!EMachines told me that the computer I had just recieved 30 mins ago they would service it and give it back in 21 days,counting weekends it would take a whole month before I could use the brand new Pc I just bought.
Tiger told me they can only offer me technical support through Emachines.
If you had the thought to buy from them dont waste your time, They sell Trash and wont take it back
Nikki
Washington, District of Columbia
1 Updates & Rebuttals
Wilson
Walnut Creek,California,
Tigerdirect.com has restrictive refund. Problem video card?
#2Consumer Suggestion
Mon, May 06, 2002
Nikki, Sorry to read about your yellow monitor screen. Based upon your testing of four monitors, I think your problem is a bad video card which is usually easy to replace and test. Unfortunately, eMachines has their video port integrated onto their motherboard. You might be able to bypass their video port and install a high quality video card, but I don't have an e-Machines PC so I can't tell you how to do that. I checked tigerdirect's website and their return and refund policy is stated under Customer Care and then under Return Policy. These cheap liquidator sites such as tiger direct and ubid.com has to have restrictive return policies in order to offer merchandise at such low prices. My recommendation for future computer purchases is to buy them from a local computer store where you can test the machine before exchaning money. My desktop was custom made by a friend's friend who worked in a small computer shop. http://www.tigerdirect.com/sectors/Help/return.asp Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Provided you have contacted the product manufacturer and been issued a defective confirmation code. (Manufacturer phone numbers can be found on your invoice or on the TigerDirect.comwebsite). TigerDirect shall have sole dis-cretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you. Manufacturer Restrictions Some manufacturers have implemented returns restrictions that prevent TigerDirect from being able to accept returns or offer exchanges, replacements or credits on their prod-ucts. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to TigerDirect FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. TigerDirect cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker. Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by TigerDirect to product manufacturer may, at TigerDirects sole discretion, be accepted for return. ALL NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at TigerDirects sole discretion within 30 days of original invoice date.
