Report: #575807

Complaint Review: TimberLine Insurance Agency/Diane E. Martin - Cheynne Wyoming

0 Updates & Rebuttals

Reported By:

Grace - New Westminster, British Columbia, Canada

Submitted:

Updated:

Author Not Confirmed

Why?

TimberLine Insurance Agency/Diane E. Martin

3151 Nationway Unit K8 Cheynne, 82001 Wyoming, United States of America

Phone:

3076374757

Web:

http://timberlineins.com/

Categories:

Insurance Agencies

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TimberLine Insurance Agency/Diane E. Martin SCAM! Acted as an adjustor illegally for my transaction done in WA; Declined my claim in all possible ways; Helped the carrier to falsify that I added something back to BOL later after the delivery;Li Cheynne, Wyoming

Berthoud Fair Deal Auto's, the sole carrier, shipped my Honda Accord 2001 V6(VIN# 1HGCG16521A018059) from TX to WA. When I received my car on Oct 1st , 2009, I immediately noticed 3 new damages which were not there before. I was also instructed by driver to mark the 3 damages on the chart and initialized beside them (I only realized later why he asked me to do it). and I noted them down on Bill of Lading in the presence of the truck driver. I took photos of car in front of the driver and my witness. Before I paid the driver, I asked him to call his boss, Robert Gabielson. He told me there will be no problem and just go estimate the damages and fax to him, they will claim from their insurance company later. (But the broker delayed for over a week to give me the insurance information. In the end, misled me intentionally by writing me the insurance company is Timberline Insurance Agency. The scam was followed up by the insurance agent later. Diane Martin at Timberline Insurance Agency acted as an adjustor trying to reject my claim in all possible ways. I was never given the Insurance co ,mpanys contact by her. And my claim was never filed with the insurance carrier until I found the contact myself on www.fmcsa.dot.gov. Neither does she have an adjustors license in WA, (I checked with Washington Insurance Commissioner already) nor was she authorized by the insurance company to act an adjustor.When I called the first time on Oct 9^th, regarding my damages, she told me to send her everything I have, but remained silent later. She did not give me a case number. Only told me both my estimates are below the deductible. When I asked her how much the deductible is, she only answered it does not matter. Finally she replied me an email saying: I have been advised that the broker, who arranged the transport, will be contacting you regarding your claim. Later, when the carrier falsified that I added more back to the Bill of Lading, she helped the carrier completely. Despite so many proofs I have sent to her, she dared to accuse me and never listened to me. All she wanted is to block any claims and frustrate the shippers like me. Her furious attitude gave me way more stress and I felt there is nowhere I can make this clarified. Diane E. Martin also issued Atlas auto shipping an insurance certificate with 5 intentional ommissions/concealing. Especially for the carrier's insurance company, there is only "Underwriters at LLoyd of London", no phone number.. After wasting a lot of time and energy with Ms. Martin, and collecting all the evidences, I filed a complaint about her with the D.O.I Wyoming(Complaint ## 10-6605I). But She dared to write a letter to DOI that she filed my claim for me. The letter must be full of her lies, but the lousy law in Wyoming requires me to have an attorney to request her letter. Again, the lousy Wyoming does not have a clear line between an insurance agent and adjuster, unlike other states such as WA. This tricky business never registered with its state BBB at wynco.bbb.org. But in fact, any business can be complained there, whether it's accredited or registered. And you can complain to Federal Trade Commission at www.ftc.gov too, which is higher level. If you need help, please write to me at '[email protected]', I will be more than willing to help.

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Complaint Review: TimberLine Insurance Agency/Diane E. Martin - Cheynne Wyoming

TimberLine Insurance Agency/Diane E. Martin SCAM! Acted as an adjustor illegally for my transaction done in WA; Declined my claim in all possible ways; Helped the carrier to falsify that I added something back to BOL later after the delivery;Li Cheynne, Wyoming

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