- Report: #206230
Complaint Review: Time Warner Cable - Road Runner - Kansas City Missouri
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Time Warner Cable - Road Runner
6550 Winchester Avenue Kansas City, 64133 Missouri, U.S.A.
Phone:
816-358-8833
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Time Warner Cable - Road Runner ripoff Lies Kansas City Missouri
After being on vacation for 2 weeks, I returned and stayed up very late one night to forward and reply to emails received during the period I was away. A certain amount of emails were successfully sent. Soon after this, I started receiving a warning that my outgoing emails were refused by the service provider's server. Apparently, the volume of emails sent designated me as a spammer, of which I am certainly not!
After much frustration, I went to bed and called Time Warner the following morning. They informed me that I triggered the spam detector and the security features shut my account down. As a Real Estate agent who works out of the house and had several deals in motion, I knew it was imperative to get the situation rectified as soon as possible! I explained that I needed the security feature bypassed immediately and I am not a spammer. I explained the importance of my needs and the direct impact it could have on my business.
Time Warner didn't seem to care that their filter was directly impactiing my ability to do my job and said I'd have to wait 24 hours before I could use my email again. I stated that wasn't acceptable and they lied to me by saying it couldn't be changed. However, I have a friend who worked for them and said the security feature could in fact be bypassed or changed.
Time Warner doesn't care if they damage their paying customers and choose instead to lie to them. Unfortunately and as a result, they'll lose a customer for life over a matter that could have been easily rectified. While I hate the thought of switching to DSL, I don't want to pay a company full of liars!
D
Prairie Village, Kansas
U.S.A.
After much frustration, I went to bed and called Time Warner the following morning. They informed me that I triggered the spam detector and the security features shut my account down. As a Real Estate agent who works out of the house and had several deals in motion, I knew it was imperative to get the situation rectified as soon as possible! I explained that I needed the security feature bypassed immediately and I am not a spammer. I explained the importance of my needs and the direct impact it could have on my business.
Time Warner didn't seem to care that their filter was directly impactiing my ability to do my job and said I'd have to wait 24 hours before I could use my email again. I stated that wasn't acceptable and they lied to me by saying it couldn't be changed. However, I have a friend who worked for them and said the security feature could in fact be bypassed or changed.
Time Warner doesn't care if they damage their paying customers and choose instead to lie to them. Unfortunately and as a result, they'll lose a customer for life over a matter that could have been easily rectified. While I hate the thought of switching to DSL, I don't want to pay a company full of liars!
D
Prairie Village, Kansas
U.S.A.
1 Updates & Rebuttals
Steve
Cary,North Carolina,
U.S.A.
How many emails?
#2UPDATE EX-employee responds
Tue, August 22, 2006
How many emails did you actually send/reply to? I believe the filter is set to somewhere between 100 and 200 emails. Do you have a residential or business account with Time Warner? If you are running your business off of a residential account, Time Warner DOES NOT care if it impacts your business. If you wanted business class features, you should have gotten a business class account. You had been on vacation for 2 weeks, but 24 hours more was going to be critical? Why didnt you ask your friend HOW it could be bypassed? Good luck with DSL
