- Report: #252858
Complaint Review: Time Warner Cable Southwest Ohio - Dayton Ohio
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Time Warner Cable Southwest Ohio
Dayton Dayton, Ohio, U.S.A.
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Time Warner Cable Southwest Ohio ripoff fraudulent billing raise price after 1 month for no reason and will not fix Dayton Ohio
Offered one price for one year of cable service from direct sales rep. I bit on bait and switch offer and received cable service for one month at original agreed price. Second month cable service price increased approximately $20 per month.
I tried to get my bill corrected, but several telephone reps acted like I was making up the price and said they could not change my service to the original price. I finally found someone in a department who could "see" the original plan I was under, but the rep was not authorized to change my current service plan.
Service reps played "frustrate the customer until he gives up" for about 2 hours. I am moving out of the area shortly and will cancel TWC. Looking at other complaints, I should be prepared for the "final bill" that is not actually the final bill.
I have had 3 other problems with Time Warner in the first month and a half of service. From this experience, I can say without a doubt that Time Warner Cable - Southwest Ohio customer service is the worst customer service program I have ever dealt with.
Don't do it - stick with the satellite!
Joe
Dayton, Ohio
U.S.A.
I tried to get my bill corrected, but several telephone reps acted like I was making up the price and said they could not change my service to the original price. I finally found someone in a department who could "see" the original plan I was under, but the rep was not authorized to change my current service plan.
Service reps played "frustrate the customer until he gives up" for about 2 hours. I am moving out of the area shortly and will cancel TWC. Looking at other complaints, I should be prepared for the "final bill" that is not actually the final bill.
I have had 3 other problems with Time Warner in the first month and a half of service. From this experience, I can say without a doubt that Time Warner Cable - Southwest Ohio customer service is the worst customer service program I have ever dealt with.
Don't do it - stick with the satellite!
Joe
Dayton, Ohio
U.S.A.
1 Updates & Rebuttals
Joe
Smithville,Ohio,
U.S.A.
TWC Fixed Error - Time Warner Cable Southwest Ohio ripoff fraudulent billing raise price after 1 month for no reason and will not fix Dayton Ohio
#2Author of original report
Sat, June 23, 2007
TWC Southwest Ohio fixed the billing error today after receiving my Better Business Bureau complaint. A representative called me and said she had my BBB complaint in front of her and wanted to correct the problem. A representative entered a credit to my account (to be entered each month for the next 10 months) that will correct my monthly bill to the deal I agreed upon initially. It shouldn't take a few hours on the phone and a complaint through the Better Business Bureau, but the problem is at least fixed.
