- Report: #1252669
Complaint Review: Time Warner Cable - moreno valley California
Reported By:
glenda mason -
Moreno Valley, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Time Warner Cable
moreno valley, 92555 California, USA
Phone:
9512474008
Web:
N/A
Categories:
Business Rating:
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Ripped off by Time Warner Cable moreno valley California
I was ripped off by Time Warner in order to get me to switch over in the belief that i was going to receive a $300.00 Visa gift card. Right away they had me to fax my last vendors'bill of closing the account. I was never sent a " Redemption Code" initially to understand what was required to receive the card. I faxed all requested info to Better Rewards Guarantee and was told that an appeal in in process. I have called numerous of times and staff say they will appeal and yet i have received nothing reagrding a decision. I had been with Verizon for years and years and in good standing. I am desperate to return. Companies cannot expect that all persons are in use of a computer eventhough we have the Internet as a part of the bundle. Other family members use computer when visiting, but i the account holder do not use the computer. They assume everyone uses the computer and so i was not provided adequate info on how to redeem, thus I would have known the RULES. To get my business the staff was nice, professional and giving,yet they will not communicate any info with me visually where I can see and understand why I am ineligible. They do not play by their own RULES.
Glenda
Moreno Valley, CA
