- Report: #1320586
Complaint Review: Time Warner Cable - upland Nationwide
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Author Not Confirmed
Why?
Time Warner Cable
upland, 91786 Nationwide, USA
Web:
www.timewarnercable.com/en/residential.html
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Time Warner Cable fraud and illegal wiring upland Nationwide
BEWARE! Time Warner Cable does not deliver. I paid them $177.00 COD to install Internet and 2 cable boxes. First of all Time Warner does not do any of their own installations, nor are there installers licensed, nor do they answer there own phones. After having paid them COD the very first day 90% of my channels do not work to this day. I called customer service and they were unable to fix the problem. When you call customer service you either get a 3rd party call center in The Philippines or India they outsource all of their duties to, just like their installers are all outsourced. The outsourced call center was unable to have a technician come back and fix the problem the soonest they are coming out is 2 days after the problem and at 7PM at night.
This company has flooded the market with clever TV commercials, In store sales people and print ads. However, their quality of service is not only ridiculous and their product does not work they do not control any of it. You can not speak to someone in the United States when you call, their installers arrive in random unmarked vehicles. They are simply using the name Time Warner as a front company and outsourcing the rest to the cheapest outsource companies they can find. Of course the 3rd party foreign companies can do little to help you, and you will be left without any solution but to wait until they get around to scheduling an appointment, all the while you will pay for a service that does not work. Simply put they grossly misrepresent their offer.They stretched a large cable in the middle of my street and nailed it to my roof, it looks unsightly and illegal. I will be filing a lawsuit immediately.
