- Report: #1273168
Complaint Review: Time warner cable - Nationwide
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Author Confirmed
Why?
Time warner cable
Nationwide, USA
Phone:
1-888-892-2253
Web:
Twc.com
Categories:
Business Rating:
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Time warner cable TWC Atrocious reception, service, and company. Switch to xx Send this horrible company a message! Palm desert, California Nationwide
I was with Time warner for over 5 miserable years. Had terrible reception. Every station had static and would lose connection. There was 30 second delays to change channels or to look at the menu. I called two times in the last year and both times was connected to a person who didnt speak english. After a half hour waiting to speak to a person and trying to translate i was told to unplug everything to reboot. I did this many times over the last year. It takes about 15 minutes, so you can imagine the frustration while trying to watch a show. The final straw was them raising my bill from $117 to $142 without notifying me. I just got basic cable with no premium channels or movie rentals. I spent over an hour on the phone trying to resolve this. I was paying $142 per month for static and glitched tv. I would have been ok if they had gone back and charged me the $117 instead of $142, and to send a technician free of charge to fix my horrible service. The woman i spoke to just kept repeating that i owed $142. I finally hung up and called direct tv. I immediately had a service rep pick up and set up new service. I then called back Time warner to disconnect service. I had to talk to two different people who then tried to do right by me. A little too late you horrid people/company. At this point i dont want their lousy service for free. Now its up to me to return all their equiptment which im sure will be a cluster f*** like their entire company. They rip people off by charging astronomical fees for terrible service and make it extremely difficult to get the problems resolved. Most people are tired and dont have an extra hour to be on hold to talk to people in India. Also, im pretty sure that a lot of people auto pay and are charged double for months before catching the scam and taking an hour out of day to resolve it. All i can say is stick it Time warner, you suck. I sm going to every online multi media source to take you down. Im spending the time to do it. Word needs to get out to sue you for fraud and mistepresentation. Disgusting.
