Do yourself a favor and don't sign up for nothing from these scam artist. We did everything we were supposed to do and even have reciepts to prove it. They keep giving us the run around saying they are sending our code or laptop and then after a week of not recieving anything we check back and its the same run around again saying we don't qualify however if they pull up the phone records which they claim were lost then they could see and one representative said they found a message in our account confirming.
NOT ONLY THAT! we also have reciepts showing our payments to confirm. We made all our payments on time and did everything we were supposed to do now they don't want to hold up to their end of the bargain and want to fight us tooth and nail over a crap laptop in the first place.
It's now not about the laptop its more about the fact they can get away with this type of stuff.. DO NOT SIGN UP FOR ANY SPECIAL DEALS THEY WILL SCAM YOU RIGHT OUT OF IT! If you don't listen find out for yourself and you will be the one angry writing these comments. All it takes is a quick google or reading comments wherever you see Time Warner's named mention and you are surley to see CUSTOMER COMPLAINTS within the first few comments if not EVERY comment.
TIME WARNER HAS NO INTEGRITY AND DOES NOT VALUE ITS CONSUMERS.
Also don't listen to the amounts when you first sign up because what they don't tell you is all the fee's for everything under the sun that they are going to tack onto your bill and expect you to pay when they first show up. You'll pay atleast a hundred if not more just for basic services and that's just the fee's.. Then comes the bill and the problems that follow..
IF YOU HAVE ANY OPTIONS OF OTHER PROVIDERS THEN DO YOURSELF A FAVOR BECAUSE YOU WILL PAY IN THE LONG RUN JUST WAIT AND SEE!