- Report: #1041323
Complaint Review: Time Warner Cable - New York New York
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Author Not Confirmed
Why?
Time Warner Cable
New York, New York, United States of America
Phone:
Web:
twc.com
Categories:
Business Rating:
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Time Warner Cable roadrunner poor internet service New York, New York
Time Warner internet service is markedly slow. They have lame excuses for this service. I have slower service than ever, but listen to this rep!!
Rep: I understand this can be distracting. In order to provide the best possible High-Speed Internet service and offer new products at no cost, we have introduced a limited amount of advertising on the Web Mail platform.
Me: not just distracting, but I am trying to do work.
Rep: We can continue to offer our customers free additional products if we offer advertising.
Me: I don't want any additional products. I signed up for HIGH speed internet service. that is all.
High speed. internet service.
Rep: webmail service is for all the Time Warner customers.
Me: yes, and? is it for all customers, so there is a low common denominator for service?
Rep: Free products offered by Time Warner include radio, games, our security suite, parental controls, and more exciting products to be debuted throughout the coming months!
Me: you have to be kidding. these are not free, but are covered by my fee. if they were free, TW would not offer them.
Rep: I understand you are not using any of the free products.
Rep: I understand this can be distracting. In order to provide the best possible High-Speed Internet service and offer new products at no cost, we have introduced a limited amount of advertising on the Web Mail platform.
Me: not just distracting, but I am trying to do work.
Rep: We can continue to offer our customers free additional products if we offer advertising.
Me: I don't want any additional products. I signed up for HIGH speed internet service. that is all.
High speed. internet service.
Rep: webmail service is for all the Time Warner customers.
Me: yes, and? is it for all customers, so there is a low common denominator for service?
Rep: Free products offered by Time Warner include radio, games, our security suite, parental controls, and more exciting products to be debuted throughout the coming months!
Me: you have to be kidding. these are not free, but are covered by my fee. if they were free, TW would not offer them.
Rep: I understand you are not using any of the free products.
