Unknown
Loveland,#2Consumer Comment
Fri, June 12, 2009
I wonder is it just how bad Time Warner was treating their cutomers that made you quit? I believe the reps either from Kettering or from Cincinnati does not know what they are doing. I was told by a technician that the customer service reps has no training when it comes to telling you what is wrong..I have been lied to by your reps in Dayton and of course Costa Rico..I wonder who trained all of you? Not anyone with a brain that is for sure.. I have been told by reps that why I don't have cable is because of something at the pole at the street..Well about 1/2 hr later by box came on and all was fine..The reps would schedule appointments for me without telling me and also cancelling them while I sat at home without pay from my employer waiting for a teck that never showed or called..Don't blame your sorry excuse on the tecks. Just blame it on your poor training and knowing how to lie thru the teeth real well.. Thank goodness for the converter box now..I am cancelling my cable and going there..
Anonymous
Kettering,#3UPDATE EX-employee responds
Wed, April 15, 2009
I worked there and the reason the tech never showed up was because he was probably running late....when that happens he will skip a call and say the person didnt answer the call or no one was home even though their was no etempt made on his part...I quit TWC because of the way they treat the customers THEN switch services because once I had to pay for TWC service it wasnt worth the price.