- Report: #693047
Complaint Review: Time Warner Inc. - New York New York
-
Author Confirmed
Why?
Time Warner Inc.
One Time Warner Center New York, 10019-8016 New York, United States of America
Phone:
212-484-8000
Web:
www.timewarner.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Time Warner Inc. Sluggish service, need to re-boot your equipment weekly, drive over to echange you cable box every 4-6 weeks. New York, New York
They promise the world then when you are in everything comes apart and its not long untill you are finding out your money could be better spent else were.
Every month or so you are required to Re-Boot you cable system - to unplug the whole thing then plug it in to reset everything, unfortunally the programing is gone.
Then you call up the phone number to get someone to send a signal out to you so with-in 30 minutes to 48, or 72 hours things start coming back. in a week its all back.
When something is to happen - do you actually think they warn you - no? when it comes to maintaining there steller service - they wiii just un plug a channel as its easy to do.
Sometime The whole thing works like its susposed to - without a problem, but then what can go wrong will as you will soon find out, there no such thing as trouble free service.
You would do better going elsewhere as this is a real problem, like if you were to go on a trip someplace who knows if what you programed in will be recorded by the DVR.
Every month or so you are required to Re-Boot you cable system - to unplug the whole thing then plug it in to reset everything, unfortunally the programing is gone.
Then you call up the phone number to get someone to send a signal out to you so with-in 30 minutes to 48, or 72 hours things start coming back. in a week its all back.
When something is to happen - do you actually think they warn you - no? when it comes to maintaining there steller service - they wiii just un plug a channel as its easy to do.
Sometime The whole thing works like its susposed to - without a problem, but then what can go wrong will as you will soon find out, there no such thing as trouble free service.
You would do better going elsewhere as this is a real problem, like if you were to go on a trip someplace who knows if what you programed in will be recorded by the DVR.
1 Updates & Rebuttals
Jeanski
Buffalo,New York,
USA
same problem with charter
#2Consumer Comment
Thu, February 10, 2011
I don't know if this will help, but we had basically the same kinds of problems with Charter. Once the DVR quit altogether I became quite frustrated. I made numerous calls and got "I'm sending you a signal", then "No, the signal doesn't have anything to do with it" and "there's nothing wrong with the box so you'll have to wait 5 days for a tech to come out", etc.....
I returned the box, hooked up the new one - same problem. Returned that box, got a new one, same problem... By the time I was on box 5 and STILL having problems (not to mention the 15 calls to tech service), I caved and made the appt for a tech to come out.
In the meantime, my daughter decided to move our wireless router and the modem to another room. I hooked up a different splitter and lo and behold everything started to work! Amazing that in all those calls to tech support no one ever mentioned trying a new splitter.
Maybe that's the problem...? Worth a try.
