- Report: #870750
Complaint Review: Tire Choice & Total Car Care -FishHawk Location - Lithia Florida
Reported By:
Vanessa & Dave -
Riverview, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tire Choice & Total Car Care -FishHawk Location
16505 Fishhawk Boulevard Lithia, 33547 Florida, United States of America
Phone:
Web:
http://www.thetirechoice.com/find-a-tire-choice-location/tampa-bay/store/lithia-19.aspx
Categories:
Business Rating:
(0)
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Tire Choice & Total Car Care -FishHawk Location Henelly Tire & Auto; Store No. 19 Performed work on cars which had been cleared by the Dealership Lithia, Florida
Took two cars in to Tire Choice & Total Auto Care in Lithia, FL for oil changes. Received phone calls regarding the brakes on both cars (Honda Odyssey & Ford Explorer). Manager said both cars needed a whole new breaking system, costing about $700.00 each. We agreed to the service on both cars, not knowing whether the work was necessary or not, but we trusted their judgement.
Later on, we remembered our Explorer which we had just purchased 3 months prior, had been through a complete check up by the Dealership and was cleared as "GOOD" on all aspects, including the tires and breaks. The paperwork clearly stated this.
Being that we work from home and don't drive a whole lot, the breaks should not have gone from "GOOD" to complete repair in just three months of having the truck with minimal driving.
Sent several complaint letters via email and the District Manager contacted us with a response of "I'll look into it". Needless to say, after many telephone calls to him and the company, no one has replied to our complaint since then.
Not satisfied that this company has had so many complaints from both employees as well as customers and nothing is being done to help us who were clearly taken advantage of.
Having documents reflecting this complaint, one would think they would try to resolve this issue, but I assume they are too busy with all other complaints. I guess Better Business Bureau should be contacted next.
Later on, we remembered our Explorer which we had just purchased 3 months prior, had been through a complete check up by the Dealership and was cleared as "GOOD" on all aspects, including the tires and breaks. The paperwork clearly stated this.
Being that we work from home and don't drive a whole lot, the breaks should not have gone from "GOOD" to complete repair in just three months of having the truck with minimal driving.
Sent several complaint letters via email and the District Manager contacted us with a response of "I'll look into it". Needless to say, after many telephone calls to him and the company, no one has replied to our complaint since then.
Not satisfied that this company has had so many complaints from both employees as well as customers and nothing is being done to help us who were clearly taken advantage of.
Having documents reflecting this complaint, one would think they would try to resolve this issue, but I assume they are too busy with all other complaints. I guess Better Business Bureau should be contacted next.
2 Updates & Rebuttals
Consumer
United States of AmericaTire Choice Fishhawk Store #19
#2Consumer Comment
Thu, June 28, 2012
I took my sons truck into store 19 to have new tires put on the truck. I was told it would take a few hours, it acctually took 5 hours, however thats not here nor there. I was then given a estimate of work for the front brakes. The esitmate was for Ceramic Pads, New Rotors, Brake system flush and a Clean and lube for the new brakes. total was $668.34 . I of course laughed, first why do you need to clean brand new brakes and rotor ? thats $29.99, secondly why did I need new Rotors at $197.96 and $100.00 in Labor ? I took my truch to OLIN MOTT on Ste Rt 60 in brandon, after looking at the truck they charged me $168.00 for the brake job including labor, $89.00 for an Allignment which I asked for. and $89.00 for a brake line flush again which I asked for in all $346.00 thats a $322.00 savings over Tire Choice in Fishhawk. Yes they tried to Rip Me Off, but it just didn't happen that way. I would suggest Olin Mott a company not out to rip you off.. Reason I wrote this is that I seen a Rip Off Report about store 19 and the rebuttal was the individual spelled Brakes wrong ? Please if that is the case look at person giving the rebuttal.. Tire Choice should do the right thing and pay back that money to those people. They'll never see me again thats for sure.
Flynrider
Phoenix,Arizona,
USA
Question.
#3Consumer Comment
Thu, April 19, 2012
First of all, they're called brakes, not breaks.
" Later on, we remembered our Explorer which we had just purchased 3 months prior, had been through a complete check up by the Dealership and was cleared as "GOOD" on all aspects, including the tires and breaks. "
So, what makes you think that the dealer was telling the truth and the tire company is lying? This website is chock full of reports from people who have a piece of paper from a dealer that said their vehicle was inspected, when it clearly was not.
I'm not saying which company is to blame, but from your report, you don't know either.
