dolphin19
San Juan Capistrano,#2Author of original report
Fri, May 24, 2013
I am truly embarassed that a company "TLC Transport" Gail Lang owner would go out of her way to dispute a customers experience and disatisfaction!! Instead of apologizing and servicing her customers Gail continually takes a "The owner is always right" stance. I feel sorry for the other families in the USA who will be subjected to this type of service in America. I know this is not indicative of most companies and only wish Gail has learned from her mistakes. I will end my responses by saying we forgive her and "God Bless You"!!
Tlc pet transport, inc.
Crittenden,#3REBUTTAL Owner of company
Fri, May 24, 2013
Mr. Churchill first contacted us on May 20th, 2012. He was sent a quote on May 21, 2012 on our TLC letterhead. The quote contained the cost and detailed information about the transport. He accepted. And after many telephone conversations, decided on a transport date of August 23rd, 2012