- Report: #375129
Complaint Review: TLG GreatFN - Airport Parking Reservations - Internet
-
Author Confirmed
Why?
TLG GreatFN - Airport Parking Reservations
www.travellersadvantage.com Internet, U.S.A.
Phone:
800-290-8603
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TG Great Fun - Airport Parking Reservations - TLG GreatFN Airport Parking Reservations Took credit card info from internet parking reservation in Toronto, changed address to say California, and then claim I didnt get the package so they started taking money off account Internet
Last year I used a parking reservation online discount. The company has apparently used this information to give me a 20dollar voucher and was then to apparently send me information. It confuses me because they seem to think I live in CALIFORNIA!!! *how could i recieve the information*
Now I finally notice it, and this is ten months later of charges of 13.05.....they now claim they can only go back two months. and that that will take 15 business days. I asked the credit card company, they will give me three months, and only if the charges are not reversed within 5 days.
When I asked the gentleman on the phone for the dispute papers, he says he cant mail them to me, because I have a California address in their system. I asked him if he could please change that so that I get them. He says its easier if I fax him my stuff.....why? I just wnat him to get me the dispute forms so that I can get these charges back....130.50 of my money!!!
I will never book parking online EVER again, and I will never pay with my credit card. These people are scam artists. How can they NOT change my address in their system.......
Btilley
Barrie, Ontario
Canada
Now I finally notice it, and this is ten months later of charges of 13.05.....they now claim they can only go back two months. and that that will take 15 business days. I asked the credit card company, they will give me three months, and only if the charges are not reversed within 5 days.
When I asked the gentleman on the phone for the dispute papers, he says he cant mail them to me, because I have a California address in their system. I asked him if he could please change that so that I get them. He says its easier if I fax him my stuff.....why? I just wnat him to get me the dispute forms so that I can get these charges back....130.50 of my money!!!
I will never book parking online EVER again, and I will never pay with my credit card. These people are scam artists. How can they NOT change my address in their system.......
Btilley
Barrie, Ontario
Canada
1 Updates & Rebuttals
Tom Lombardi
Madison,Connecticut,
U.S.A.
Trying to make it right
#2REBUTTAL Owner of company
Thu, September 25, 2008
# 9/22/2008 4:58:50 PM, Texas # TG Great Fun - Airport Parking Reservations - TLG GreatFN Airport Parking Reservations Took credit card info from internet parking reservation in Toronto, changed address to say California, and then claim I didnt get the package so they started taking money off account Internet 9/22/2008 4:57:20 PM, Internet I can't say for certain that the customer that filed this report used our site: www.AirportParkingReservations.com, but if they did, and contacted our customer service, we would have rectified the situation. We have a well staffed customer service department that follow up on every inquiry until the customer is satisfied. I can say we have processed over 2,000,000 online airport parking reservations and while of course we have had a limited number of complaints we have done our best to address them as we intend to be in this business for a long time. I would be happy to personally speak with this person and they can call me at 800-Parking. Tom Lombardi President AirportParkingReservations.com
