- Report: #273899
Complaint Review: Tmobile USA - Nationwide Georgia
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Author Confirmed
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Tmobile USA
tmobile.com Nationwide, Georgia, U.S.A.
Phone:
800-tmobile
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Tmobile USA sticks it to me once again!!Georgia,Nationwide
A couple of weeks ago i upgraded my cell phone with tmobile to the new sidekick id. I received my phone several days later and at that point changed my sim card to the new phone.
It took almost 2 whole days to get this phone activated (mind you all i did was upgrade my phone, not get new service) i actually had to call the tech line at tmobile to get it working. Well anyways the first few phone calls i made with my phone i noticed a high pitch sound in my ear, i did not call right away to tmobile, but i did call within a week of the phone being in my possesion to complain after the problem got a little worse it also started cutting in and out really bad (it was not the service either).
Well i went thru several phone calls to the tech support people who made me do a number of tactics to solve the issue and finally a lady told me to take it to a tmobile store and get a new sim card. Well with the nearest tmobile store being at least 45 minutes from my home i went that weekend for them to tell me it would cost like 20.00 for the new card and anouther 20.00 for them to tranfer my info to the new card.
Well i opted not to get the new sim card and tested it out on my old phone (a blackberry that i got last year) and the phone was crystal clear with no issues. so i called back and did a number of tech things once again until i was finally like look i want a new phone i have done everything you people have asked at least 2 times or more.
The lady on the phone read some vebage to me while setting me up to get the new phone and she got to part where she advised that it may be a used phone. At this point i advised that i would NOT accept a used phone as i just purchased a new one a that has not worked (2 weeks prior, this counts shipping and everything, so really i had only had the phone for about a week)
So she advised that she would put this in the notes.
Guess What!!! They sent me a used one. So i called and advised that i thought i had 14 days with this one and they said that becasue the replacement was ordered after the 14th day that i HAD to take the used one.
This is wrong.. i paid for goods that was damaged and called to get it replaced and they sent me a used good in its place and refused to replace it with a brand new one (i paid for a new one and i want a new one) 1 week of using something that i had called on does not deserve a used replacement
Well the best part is that the used one does the same thing that the new one did. I want out of my contract..... What is a person to do..
Awaters1998
Minneola, Florida
U.S.A.
It took almost 2 whole days to get this phone activated (mind you all i did was upgrade my phone, not get new service) i actually had to call the tech line at tmobile to get it working. Well anyways the first few phone calls i made with my phone i noticed a high pitch sound in my ear, i did not call right away to tmobile, but i did call within a week of the phone being in my possesion to complain after the problem got a little worse it also started cutting in and out really bad (it was not the service either).
Well i went thru several phone calls to the tech support people who made me do a number of tactics to solve the issue and finally a lady told me to take it to a tmobile store and get a new sim card. Well with the nearest tmobile store being at least 45 minutes from my home i went that weekend for them to tell me it would cost like 20.00 for the new card and anouther 20.00 for them to tranfer my info to the new card.
Well i opted not to get the new sim card and tested it out on my old phone (a blackberry that i got last year) and the phone was crystal clear with no issues. so i called back and did a number of tech things once again until i was finally like look i want a new phone i have done everything you people have asked at least 2 times or more.
The lady on the phone read some vebage to me while setting me up to get the new phone and she got to part where she advised that it may be a used phone. At this point i advised that i would NOT accept a used phone as i just purchased a new one a that has not worked (2 weeks prior, this counts shipping and everything, so really i had only had the phone for about a week)
So she advised that she would put this in the notes.
Guess What!!! They sent me a used one. So i called and advised that i thought i had 14 days with this one and they said that becasue the replacement was ordered after the 14th day that i HAD to take the used one.
This is wrong.. i paid for goods that was damaged and called to get it replaced and they sent me a used good in its place and refused to replace it with a brand new one (i paid for a new one and i want a new one) 1 week of using something that i had called on does not deserve a used replacement
Well the best part is that the used one does the same thing that the new one did. I want out of my contract..... What is a person to do..
Awaters1998
Minneola, Florida
U.S.A.
2 Updates & Rebuttals
Tmobilewhiners
Xx,Colorado,
U.S.A.
byers remorse
#2UPDATE Employee
Sat, December 22, 2007
seems to me the rep was incorrect becuase if this was a NEW handset you have 14 days to return a defective handset. If a replacement was sent (called an advance exchange) then she did NOT follow policy. Of course on a warrenty exchange you are going to get a new or like new phone. its a warrenty!
Krinks
Kenosha,Wisconsin,
U.S.A.
You were not ripped off.
#3Consumer Comment
Sat, October 20, 2007
I have been with T-mobile for 4 years. in that 4 years i have had a samsung 315, nokia N-Gage QD, Side Kick II, The Magenta Razor (pluse one replacemant) The Gold Dolce and Gabbana Razor limited edition (i am now on my second replacement) the rep tells you that they can not guarantee you that you will receive a new phone, now having been in the same situation myself i understand how you feel and why u feel that way. But the information is giving to you when the order is placed. if your replacement device is deffected as well, i would take it to the t-mobile store not a kiosk, (the people at the kiosk are there just to sell phones and start new servic)e and have the see the issue themselves and explane you situation and tell them that that is a replacement, and have them call customer service, and remain calm, and be respectful, and i bet you that you will walk away with a new phone that works.
