Complaint Review: TMobile - Albuquerque New Mexico

However, the rude messages posted by these supposed employees of TMobile only reinforces my decision to never do business with this company again. How does a company with such unprofessional people expect to keep a quality reputation?

if your attitude represents the attitude of the customer service reps at t-mobile, it only strengthens my joy at switching companies. your cruel attitude towards these confused customers is unaccaptable. if you are expecting the whole united states population to know every rule and policy of your company, you're unrealistic. especially when they're strange policies other larger companies do not use. i hope your company doesn't find you on here and terminate your position for speaking to their clients in this manner!

Barbara, I did business with T-Mobile for about 4 years. No problems. And, I too moved to an area not served. They cancelled my service and waived the ETF immediately upon me proving my residence. T-Mobile has given you a very reasonable option to get out of the ETF's. You sound like a spoiled brat not getting her way and stomping her feet out of the room. Grow up and look at the reality of the situation. Here is a suggestion, reduce your current T-Mobile calling plan to the smallest/cheapest one available. You can do this for free, and without affecting your current contract with T-Mobile. Now, get your new cell phone with the company you will be using in that area. Send that contract to T-Mobile which will have your new phone# on it as well as your current address. In the mean time forward the old T-Mobile# to your new# so you don't miss any calls. FYI..It is where you are currently living that determines when you have to change your driver's license. Just because your house is on the market in another state, that does not give you the right to keep your driver's license in the prior state. This is against the law. The easiest solution here would be to just change your DL to the boyfriend's OH address and be done with it. Very simple solutions here. No ripoff.

a letter from your boyfriend? are you serious? what the heck would they do from a letter from your boyfriend? You are in a contract! you signed. You telling me you are moving to be with your boyfriend and absolutly NOTHING will be in your name? paalease! that sounds way way fake. I dont think its unreasonable to have proof for T-mobile save YOU from paying $200 because YOU moved to a place where tmobile doesnt have service. You think they want to listen to you complain, wasting our time on the phone, becuase you moved and dont have service? its pretty simple!, you have three choices, 1. get proof 2. dont move 3. pay the ETF... (((link redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

If every Joe Blow called in wanting out of their contract, stating that their boyfriend will sign a letter PROVING that they've moved to a place with no coverage, then what would be the point of even having a contract at all? This waiver of an Early Termination Fee (ETF) is a COURTESY to the customer in the chance that they move to an area that is without coverage. All we need is a letter with legal reference, such as you've stated before, Government Photo ID with new address, lease/deed agreement, or utility bill with your name and address on it. If you'd stop for one moment and actually realize what we're expecting of you, it's not that bad. Ask your boyfriend if you can put the utilities into your name, what's the big deal? Yeah, it's a pain and might take 25 minutes out of your day... but what's more important to you? 25 minutes or 200.00?