Crystal
Terre Haute,#2Consumer Comment
Mon, February 25, 2008
I don't think the sales representative ripped your grandmother off by selling her a "discontinued" phone. Many phones are discontinued every year and it isn't because there was a flaw with the software or the design, it is just because people are always looking for something new. Batteries for phones can be found from several sources, like specialty stores like Batteries Plus and online. Manufacturers only cover batteries for 3 months, so even if your grandmother had purchased a newer model, her battery would not have been covered. This is not a T-Mobile caused problem and your grandmother is responsible for her bill. If she had signed up for cable and her TV had stopped working, she would still have to pay for the service even though she didn't get to use it. It is unfortunate that her phone was not working, but she could have alleviated herself of the problem by either looking into other avenues of finding a battery or by purchasing a full cost handset or upgrade.