- Report: #1423473
Complaint Review: TMobile - Sanger California
Reported By:
Richelle -
Sanger, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
TMobile
Sanger, California, United States
Phone:
1-800-tmobile
Web:
tmobile.com
Categories:
Business Rating:
(0)
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TMobile Not correctly recording payments made and stating that they are correct even when consumer has receipts Sanger California
First of all this is not the first time this has happened. I was told I owed for phones I didn’t purchase and I have my receipts for my phones. This one takes the cake I made 3 phone calls today to TMobile regarding some major issues regarding my payments and how they were made and how they decided to post them. I was told to look at their website page and I would see what they were talking about. Ok I did and I found even bigger problems for one on their website I printed out what payments were made between October and Jan. 16th 2018. Well I found that one payment is missing and another payment they State was made in cash which it wasn’t it was made by credit card and that’s not cash.
So I bring that to their attention and I’m told I’m wrong how can I be wrong when it’s from their website and I have print out. Also on one of my bill one of the payment is actually split up as in I paid a certain amount in cash and they took one of the payments and split that so it’s inaccurate on my bill. So they have no accurate bookkeeping and it affects my account but to try and get through to anyone at customer service is a joke. Can’t understand them nor do they understand what your saying and their apps. And webpage and what they are looking at don’t match at all who do they think they are fooling
