Complaint Review: Today Til I Do - Thunder Bay Ontario

The question begs to be asked, if someone cannot afford to even rent their own place, how could they afford an attorney?

still waiting on an answer about the cake!

still waiting for my money back!

Read this information on Ontario contract law.ontario.ca/consumers/your-rights-when-signing-or-cancelling-contract

It is in my opinion that she has no "cards", the only card she has was "slander" in which I am not guilty of. I will be posting my review on more public forums today to carry on my pursuit of my funds. Avoid this lady, as she does not even realize she is breaking the law. I am not the first person she has taken money from without producing services.

buyer beware.

Unfortunately,  I've been advised not to comment on everything you write. Which I am sure you can understand! It would show my cards, and I definitely don't want to do that in a situation  where there are legal proceedings.  

I also have all of our communication, correspondence between Chelsea and I, and character witnesses; for both myself and you. As for "police reports", the only one who has broken the law is you!

I will advise you that our contract is a private document, which states it's a confidential document. At this point, all I can do is advise you from the company of Today 'til "I Do" not to share it with any third party. What you do now, is completely up to you. 

I will no longer be responding to any further comments or remarks made by you, as I don't need to feel bullied or harassed any further. 

Wishing you all the best Pino Demasi and Chelsea Rutledge! 

Clearly you do not know what "slander" is yet.

first of all I refuse to be intimidated by your "slander" accusations.

second of all, how are my recommendations slander?

Thirdly, I never signed your contract and you never instructed me to sign a confidentiality agreement before you sent the contract.

whoever you are using as legal counsel, I suggest you seek someone better.

This has been Ashley's tactic with anyone she has done wrong, she mentions slander in an intimidating way and attempts to hush them up. As you can see I know my rights and the law, so I am not worried about the nonsense she types. Brides/grooms please don't be s cared of these tactics, educate yourself on ontario contract law, there is a link in my kijiji ad. Also learn what "slander" is, what "libel" is, and what "fair comment" is. Use this knowledge to recover your funds.

and as for the accusation that I have gone to extremes in my effort to expose this company, I have not. I am posting nothing but truths and I have the documentation, cell phone records, witnesses and police reports to prove what I am saying. Please contact me if you would like to join the court case against this company.

nice diversion from the cake question.

"...High school drop out... in-laws"? More slander? 

Please, post all of our correspondence on a website! Correspondence with Chelsea too! Don't leave out the "personal" stuff either, that conversation has some really good stuff that displays character! Don't forget to take screen shots! Also, ensure you don't edit them, photo shop is reversible!  

Post our contract and it is breaking the privacy, which just adds more to our case! 

Also, any photos posted by our company are either; A. Taken by us, which is our property... or B. We have written approval to use them! So, I'd check on that credibility of your new "partner" joining your case!

Take care Pino! I wish you and Chelsea all the best! 

these people are garbage! Liars and intimidators! I will be making a special website that includes all the correspondences between Ashley and my wife, Ashley and myself, with dates and times. Also a copy of the contracts I had Recieved and testimony from other brides that these people had done wrong! And funny that she is claiming to get written permission to use photos, when one bride that is joining my upcoming court case against Ashley, has said that she is using her photos against her will, and Ashley told her that she owns the photos and can do whatever she wants with them.

also I never called Ashley a c***, I called another commenter on the facebook post a c*** in reference to the name calling she had already initiated with me. 

do you find it odd that these people who claim to be clients of "today til I do" and are posting positive reviews, fail to produce pictures of the events, or even their names and dates of the events? 

If you you are considering using "today til I do" as your decorator, I would recommend just hiring one of your friends that dropped out of highschool, give them a couple hundred bucks to goto dollarama, and I'm sure you'll achieve similar if not better results. Bonus points if your friend freeloads off their in-laws.

don't be fooled by these pretenders, hire a quality decorator and get the results you deserve. I've spoken to several decorators and during prime season which is April to October, a month is more than enough time to find another customer. But maybe to compare them to "today til I do" would be like comparing the keg to the plastic bagged burgers at the corner store.

Why did the cake pictured get delivered? Talk about ruining a special day for someone!

more to come, stay tuned.

Pino is claiming that he had not received the contract prior to sending the payment for the deposit. Yet, when asked for the contract to be returned, Chelsea said "read over everything AGAIN". Pino is claiming he never read the contract prior to sending refund!

In addition, Pino quotes the laws of slander, libel and fair comment. Please see below.

"ˈslandər

nounLAW

1.

the action or crime of making a false spoken statement damaging to a person's reputation."

"ˈlībəl

noun

1.

LAW

a published false statement that is damaging to a person's reputation; a written defamation."

Here is the law about "Fair Comment"

In Canada, for something to constitute fair comment, the comment must be on a matter of public interest (excluding gossip), based on known and provable facts, must be an opinion that any person is capable of holding based on those facts, and with no actual malice underlying it. The cardinal test of whether a statement is fair comment is whether it is recognizable as an opinion rather than a statement of fact, and whether it could be drawn from the known facts. There was formerly a rule stating that the opinion must be honestly held by the publisher (See Chernesky v. Armadale Publications Ltd. [1978] 6 W.W.R. 618 (S.C.C.)) but this rule was changed to one requiring that the opinion is capable of being held by anyone.

On Pino's public Kijiji Ad he created, he writes;

"After much back and forth disussion with Ashley, and her leveraging her pre-exisiting friendship with my wife, she finally agreed to rewrite the contract."

This is slander! The reason being, it was not "back and forth discussion with Ashley, and her leveraging her preexisting friendship with my wife, she finally agreed to rewrite the contract."

Pino writes further....

""Appendix B continued,

Travel expenses and accommodation are not included. Vehicle Travel is charged at $0.40 per kilometer. All other expenses are charged at 100% of expense occurred."

What he left out, is that it reads "outside of city limits". Which Chelsea brings note to in our conversation and writes "Appendix b he is concerned about because it doesn't specify what out of Thunder Bay limits is"

He writes on his ad "So I declined her services in which she hastly hung up on me and began to text message my wife, saying all sorts of rude things, then finally ending their friendship." absolutely didn't write anything rude! I expressed how upset it made me feel, which was fair. This again, is slander.

He claims "FACT: I never called Ashley a C*** nor have I used her sisters passing as ammo against her" in response to avery public post where 250+ perspective clients can read... but someone responded to his comment! I have a picture where she states she's disgusted with anyone who would call a woman a c*** (I have the screen shot). Also, he's been removed from the group by the admin!

I have explored the possibility of persuing legal action, but I am just waiting and hoping that he realizes that this is not worth his time. I have enough evidence to back up my case! Thankfully, the one thing I have done right, is save everything!

Please consider this, if our services are so terrible, why would she book us for her second wedding? If she received poor service the first time, why would she, her husband, he in-laws invite me over for the following day celebrations?



 

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I am one of the Lead Designer's at Today 'til "I Do", and I've decided to post a rebuttle due to the high number of emails from clients, family, previous clients and the general public that have advised me it's the best form of action. It is against my better judgement to respond, as I feel that an arguement is not what is going to settle this matter, but I feel that the responses I have received are from people that generally care about this company and me!

So, here is our side of the story and our policies, which hopefully helps explain this situation in greater detail.

On September 29th, 2011 Chelsea invited me to her first wedding which was November 11th, 2011 [that would be the person who posted the negative review's wife- prior to his marriage to her]. On October 5th, 2011, Chelsea and her fiance hired Today 'til "I Do" for their future wedding date. Their services included;

Chair Covers

Sashes

Assembly of centerpieces

Seating chart personalized tags

Table runners

Candle holders

Head table

Ceiling decor

and Day of Coordination to ensure her wedding day went smoothly!

Everything went so amazing! It was beautiful, and I was so very grateful to be apart of their day! It went so well in fact, that Chelsea, her new husband and his family invited me into their home for day after celebrations. I really enjoyed being apart of their special day!

Chelsea provided a raving review to perspective clients! She also offered to write a recommendation for our website. 

Chelsea and I remained in touch, and she moved across the country where she got engaged! On February 1st, 2014 Chelsea connected with me in regards to services for her wedding day on September 13th, 2014. I designed her a quote on February 5th, 2014 and sent it to her via email with our contract. I also offered them a discount, because Chelsea and I have previous history, and I wanted to offer my help any way I can.

On February 5th, 2014 I texted Chelsea and advised her I had emailed her the quote with the contract for them to review. I proceeded to tell her that the deposit is $250.00 and is non-refundable [anyone who has done business with us knows the deposit is actually $500.00, but given the relationship with Chelsea, I agreed to a $250.00 deposit to secure their date].

On February 11th, 2014 Chelsea texted me saying she definitely wanted to book our services again, and said that her and her fiance are sending their deposit via etransfer. She provided me with the security code to accept the funds.

I accepted the funds without the signed contract, because I trusted my relationship with Chelsea. Chelsea had stressed that she was experiencing some personal troubles, doesn't have a scanner at home, but would return it to me when she has the chance. Please let me stress, this was a mistake on my behalf, I should have requested the contract back on February 11th, 2014. I did however, tell her in writing that the deposit is non-refunable. My relationship with Chelsea was far beyond just business; Chelsea and I have known eachother since we were five years old. I attended her first wedding with my husband, and when my 15 year old sister passed last year, Chelsea had her mother attend the funeral in her honor, as Chelsea was residing across the country. So, needless to say, our relationship was definitely nurtured and cared for throughout the years.

On July 3rd, 2014, I messaged Chelsea and reminded her that I did not receive the contract. On July 5th, 2014, she responded and "Pino read over everything again and would like these certain items taken out of the contact before he wil sign".

I went through every one of his concerns; changed what I could of the contract to accomodate his concerns, or at the very least, explain everything in greater detail. Chelsea thanked me for making the revisions and for my understanding, and said she would get the contract back to me.

On August 4th, 2014, Chelsea messaged me that Pino had tried to Facebook message me, but that I had not responded. I explained to her that my personal facebook does not receive messages from people who are not on my "friends" list. She explained that it was not a problem and she would give him my phone number.

On August 5th, 2014, Pino and I connected via phone. It was a brief conversation! He said "I wanted to let you know that we will no longer need your services". I was stunned, and told him "Okay. I'll talk to Chelsea about it." August 5th, 2014 was the very first time I had any communication with him!

I messaged Chelsea, and explained that I was hurt by this. I explained to her that I was confused, as she hired me for previous services and was so pleased she emailed perspective clients and gave a raving review of our company.

I received no response from Chelsea, and had no further communication with Pino until September 23rd, 2014 at 8:58 PM I received a text message from Pino advising me that he wants his deposit returned.

September 23rd, 2014 at was the anniversary of my sister's passing, so naturally, I did not respond that day as I was off and the business was closed. I did respond to him on September 24th, 2014.

Since the date Pino requested his $250.00 non-refundable deposit [September 23rd, 2014], he has gone to every extreme to publicly shame this business!

His first form of action was a public Facebook group created for local brides and grooms to share their wedding details, sell items etc. Due to his rude behaviour and calling me names that are banned from group policy, he has been removed from the group, along with his "review".

I have received numerous emails, messages, and phone calls from; family, clients, previous clients, friends and people I have never talked or communicated with before. These people have expressed their sympathy with me. I did not read every comment made on Pino's public thread on the Facebook group, but one person commented back to Pino's comments and stated that they were "disgusted" by the names he was calling me.

As for Pino's review;

- As stated in our 11 Page [used to protect both the client and the company] - deposits and all monies paid are non-refundable. 

- The picture section of our contract; Yes, we request that we can take our own photo's of our decor and services for our website. Chelsea did not say that Pino did not approve of us using the pictures. She said "number 5, because it is in his mothers backyard there are privacy issues and would like to choose which pictures if any that are used." My response "Section 5 would not include the house or anything like that. It would he pictures of the backdrop. Pictures of the centerpieces. Pictures of the tables. If we wanted to post a picture of for example, of the happy couple that your photographer took. We would get written concent from your photographer and from you. We would never just expose that information to the public. We generally refer to our couples on our blog as C + P (with couples consent) or Mr. + Mrs. (Unless they don't mind us using their names)"

- The contract does read that travel expenses are incurred, what Pino left out is that is if it is out of the city limits. Which, it does state on the contract, and I know that Chelsea is aware of that since she wrote to me "Appendix b he is concerned about because it doesn't specify what out of Thunder Bay limits is". So, she explained where his mother's home is, because that was the location of the wedding, and my response was "That does not apply to Appendix B. Appendix B is required when we have to travel and are required to be there for the entire weekend".

- I did not end my relationship with Chelsea. Chelsea deleted me from Facebook, which would be her ending the friendship, not myself.

As for the "stories" Pino is hearing, we have countless reviews from clients that are very different from the "stories" that Pino is being told!

One bride wrote on the Facebook group after Pino was removed;

"I would like to make a positive review for all you people here who have recently read some terrible things. I went with Ashley at 'Today 'till I do' for my wedding a couple years ago and she did a fabulous job! She was there at any time I needed her and replied promptly to my emails and calls. Everything was made clear from the beginning to the end and she had some very creative and beautiful ideas to help my vision become a reality. I couldn't afford to go to son of the other well known decorators in town and she made my wedding become something that I never thought I would have. I was so happy with her service and the outcome of my wedding, I wouldn't go back and change a single thing. I still get compliments to this day of how beautiful my venue was...compliments coming from other people I hired for my wedding that have been to countless weddings as well. I highly recommend Ashley Morrison for your wedding. She is fabulous:)"

Another bride commented on the above post and wrote;

"She did a beautiful job on ours as well :)"

We also have raving reviews on our website! Along with pictures of our services and decor!

All the information with dates provided above, I have the correspondence in writing as evidence.

The very public review written by a previous client, I have a screen shot of that review and the comment as well!

Please note; This company provides services for specific dates. We generally operate mid-April to mid-October. We begin booking our services two years in advance. When you book our services, you are reserving us for one of our very limited dates! A deposit is required to reserve that date! In the event you cancel your services, the deposit is non-refundable. Pino cancelled his wedding just over four weeks prior. There is absolutely no way we could book that date! So, he may be out his $250.00 non-fundable deposit, but our services for a full event wedding date far exceeds that amount.

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