Complaint Review: Top Rental Property - College Park Georgia

There has been so much with this case; therefore, I am copying and pasting all of the corresponsences I have had with the company. Please see below:

 

Good Afternoon,

This is Brian McArthur from 708 outlook way. I am emailing you to inform you I will not be renewing my lease and my last day of occupancy will be April 30th, 2016. I am aware that I have not solidified my monthly payment for April. I will be making that payment on the 29th of April. Please note, during the last 2 months. I was unable to make my monthly payment online, therefore for the month of March; no late charges should have been accrued (You were aware of this situation).

On the other hand, I truly enjoyed renting from your company and would like to keep in touch with you when I am ready to rent again. Your services have been top notch, and I will recommend Top Rental Properties to business employees, family and friends. If you have any questions, please contact me at "[email protected]".

Thank you. 

 

Good evening,

Please know that I will be filing for eviction tomorrow at noon which will then be on your credit report.  However if payment in full is received by noon I will not file.  You can call me tomorrow with any questions.

 

Good Afternoon,

This is Brian McArthur. I am emailing you today April 30th 2016. As stated in previous correspondences (see below) this will be my final day at 708 Outlook Way. During this week, I have tried to contact your office so that someone can come by and do a final walk through. No one has contacted me or set up an appointment for this to take place. Based on my contract I have cleaned the premises as noted; and taken several photographs to prove that I've complied and will be expecting my deposit back in a notable time. Let this email serves as a written correspondence that I have moved out, cleaned the premises, and will be awaiting your next steps. Please contact me immediately so we can finalize this process.

Brian McArthur

(((REDACTED)))

Thursday, 14 April 2016, 08:49PM -04:00 from Top Rentals Property Management <[email protected]>:

Brian,

 

Your lease is not up until December 2016.  It is an auto renewing lease.

 

Mom! These people are out of they're mind. Read forwarded email. U should see it on ur emails.. call me later. Going to sleep. Love u.

-------- Forwarded Message -------- From: Top Rentals Property Management <[email protected]> Cc: Brian McArthur <[email protected]> Date: Monday, 02 May 2016, 08:41AM -04:00 Subject: RE: RE: Non Renewal of Lease - 708 outlook way

Good afternoon,

 

Brian McArthur sent an email to your company back in April to inform you that he was moving out and not renewing his lease. At that time, no one stated that his lease was a non-renewing lease. He informed you of his intent to move out and you responded with a threatening email that was extremely distasteful; especially, being that he was a renter that paid his rent on time and never caused any problems. Now, once he has moved out, you want to inform him of a type of lease he has. At this time, he has moved out on April 30, 2016 and he has given ample time to your company in reference to his departure. I need you to schedule a walk-through as requested. He has left the premises and a plethora of pictures have been taken to proof that he complied with cleaning the apartment and ensuring that it is in top notch state.

 

If we cannot get the respect and professionalism needed as we have given to your company, we will obtain legal representation to solidify this matter.

 

Thank you,

 

Who are you in relation to Mr. McArthur?  By law I cannot discuss his lease with anyone unless they are named on the agreement.  However, he certainly should know the terms of his agreement with us.  Please have Brian call me to discuss, thank you.

 

 

Leora Valdez

Collection Manager

 

Good afternoon,

 

I am his mother and I understand that you are unable to discuss these terms with me. But, when you try to take advantage of a young college student, that is when I step in.  Last year when his lease expired (2015), he was paying $940.00 a month until he decided to renew his lease in March. It did not auto-renew at that time. Therefore, when he decides to move out this year, you now state it auto-renew. He will contact you tomorrow for the final walk-through date and a time of his returned deposit. If he cannot settle this with your company in a professional manner, we will allow our attorney to take this case.

 

Please do not email me back; as you stated, you are unable to converse with me. I will retrieve updated statuses from my son.

 

Thank you,

 

See attached

--

Sent from Mail.Ru app for Android

-------- Forwarded Message -------- From: Top Rentals Property Management <[email protected]> Cc: "[email protected]">[email protected]" <[email protected]">[email protected]> Date: Thursday, 05 May 2016, 09:04AM -04:00 Subject: 708 Outlook - MOVE OUT INSPECTION

Good morning,

 

The following charges have been accessed from your move out inspection and will be deducted from your $900 security deposit:

 

 

Good morning,

 

As you are aware, I have taken several pictures that prove that the charges you are stating in this email is not in compliance with how I left the premises. I am so disappointed in the unprofessionalism you all have shown me  after being a great customer for two full years. Additionally, I should not be charged for normal wear and tear as I have been in the location for 2 ½ years. My emails have also proven that you have lied to me and tried to manipulate the situation. I have all of those correspondences which prove your distrust. Since we have gotten to this place, I will forward all documentation with pictures highlighting the cleanliness of the apartment to my lawyer. This was not my first time renting in Georgia. This is my 2^nd place and I got my deposit back from my pervious location and was not charged for normal wear and tear such as carpet cleaning, replacing filters which was not my responsibility as a renter. Finally, I have a copy of the police report where someone broke into my house when I was moving and that was I should not be charged for.

 

It baffles me how you did not give me an opportunity to walk-through. You mentioned it in an email but you did not provide me with a time. Your company should be written up for these practices and I will ensure I contact the Business Bureau to report this matter.

 

This correspondence serves as my notice to obtain a lawyer; therefore, you will hear from my lawyer. Once my attorney contacts you, all other communication will be between your company and my attorney.

 

Regretfully,

 

Brian McArthur

 

Tenant Charges -

1.       Front Door damaged - kicked in - $250

2.       3 Broken blinds - $75

3.       Broken Outlet Cover - $15

4.       Lightbulbs - $30

5.       Changed rear lock - $25

6.       Replace Drip Pans on stove - $75

7.       Change Filter on OTR Microwave - $25

8.       Clean Refrigerator, Stove and Oven, Microwave, and dishwasher - $265

9.       Clean Kitchen Cabinets - $95

10.   2 Bathrooms deep cleaning - $290

11.   Vacuum Throughout - $95

12.   Reinstall interior cabinet shelf - $35

13.   Carpet Cleaning on steps - $75

14.   Broken Door knob in Laundry - $50

15.   TP spindle in bath - $20

16.   Past due late fees for March and April 2016 – 180.00

Total $1,600.00