Complaint Review: Top View Roofing - Oklahoma City Oklahoma

This is typical practice for Darby Kyle.  He hired me before he even got to Colorado.  Fired me because my customer was questioning the $6k increase to insurance company,  Refused to pay my commissions and blamed his accountant.  The a**hole cant even do simple math!!!!!!!!

To the homeowner in OK who needs additional support for deceptive practice:

I was contacted by Darby Kyle of Top View Roofing in late October 2014 regarding a Sales Position with his company when he arrived in Denver from Texas.  I negotiated a deal for 40% commission on profit,. a company provided vehicle and a gas card.  Was provided a truck, no gas card.  I had a few jobs already contracted and several more in process.  Darby promised to give me more leads than I could handle and increase my sales by at least $5000 per job via supplements. 

Unfortunately, his Guatemala Call Center provided leads with bad phone numbers, names, addresses and the ones that I could get in contact with, weren't interested.  The call center set up in the office was no better, same problem.  Next attempt was to hire canvassers who were never trained and there was no real effort  or coordination to use them.  Sales team was expected to be in the neighborhood to pursue any leads they got but we were not expected to knock on doors!  This never panned out either.

I sold around 15 jobs to the tune of $150-200K to people I knew or referrels from them.  I received $6500 in draws from Oct. 2014 - May 2015.  Total profit on those jobs was $39589.05  (after 10% O/P off all checks collected, less expenses for material, labor, permit fee and misc other inspection fees).  My 40% of profit was $15835.62 and less $6500 draws, left a balance of $9335.62.  I have printed profit and loss statements showing all these postings which were applied via the accountant from Quickbooks to Acculynx and are accurate according to my records.

Unfortunately, every time I tried to provide my records, Darby would tell me "according to his accountant I was upside down"  and "who should he believe, his accountant or me!"  My response was simply to say that I didn't make up the numbers, that in fact they came from the accountant, and that if there was a difference, I suggested he had an accounting problem.  No matter what I provided, said, argued or justified with my documents, at NO TIME DID DARBY MAKE ANY ATTEMPT TO SHOW ME HIS RECORDS.   It was always," we're looking into it and will settle up with you when all your jobs are collected"!  I waited weeks for this to happen....

The final straw was the day the crew showed up at a customers house ready to go to work but the Homeowner didn't want to write the $8000 check I was supposed to collect because they found out Top View Roofing had supplemented for around $6000 additional.  I don't write the supplements and quite honestly couldn't justify what it was for and the homeowner became so nervous that I had to send the crew home.  Darby Kyle called me to find out if I had resolved the problem with the homeowner and collected the check and when he found out I had not, he summoned me to the office.

First thing out of his mouth was that he was parting ways with me (which was fine because I didn't like the way he did business anyway) but I asked him to let me keep the truck a couple more days so I could get a battery in my truck and emmission and register it (after all it had been sitting for almost 6 months)!  I figured I could wash, vacuum and remove my things and return it on Friday and collect a check.  He absolutely refused and had me driven home immediately.  I removed all my personal things and the truck was returned in the same condition I received it.  Everything in it was there when I got it, I couldn't vacuum or wash it but Darby insisted I "pigged" it out.  Smelled like a liquor store and a cigarette factory.  I admit and he knew I smoked in it, just like he smokes dope in his truck, but there was never once even one ounce of liquor in it.  

That was a Wednesday, refused to give me any money and said he'd have the accountant look at it again and pay me anything he owed me on Friday.  Of course that didn't happen that Friday or any Friday since mid April.  In the interum he collected over $8000 from one customer and I picked up final payment on another job for $3666.  I took that check to the office and sat down, again, with all my paperwork and copies for him and as we were reveiwing them, he asked me where the check was.  Told him it was in my pocket and I would give it to him as soon as we resolved my commissions.  At that point, he went ballistic and started screaming at me and looking around the office for witnesses, to accuse me of refusing to give it to him!  Went off again about "pigging" out his truck, accused me of lying and he wasn't going to trust my numbers because his accountant had different ones.  At no time has he provided any documents to justify his case and in fact the accountant and I had reviewed the numbers a few weeks earlier and were within dollars of each other.

Darby Kyle pulled out of town on May 15th to return to OK.  He turned the power off a week later and left several office staff workers, several Sales Staff, an Insurance Adjuster and a couple sub contracters UNPAID and has stated he has no intention of paying anybody!  His sister held all the licensing in CO and is so disgusted and sick over his actions, that she pulled her licenses so nobody can pull permits on any of the jobs contracted but incomplete.  Obviously the warranties won't be valid either.

Several of my customers had extremely bad experiences with Darby, 50 yr I/R shingles replaced with 30 year Durations for a $380 rebate ($7700 profit on that job, house liened which almost prevented a refinance because he wouldn't release the lien), wrong color installed because he couldn't wait a day or two to ship them in, double drip edge installed causing a major confrontation between homeowner and Darby,  a paint contracter who completed job in 3 days that Darby refused to pay because the insurance company hadn't released depreciation and multiple other issues with other customers, mainly related to final payment, not processed by the insurance company because final invoices had not been provided.

Considering Darby left everyone broke and in a bind, it would be very difficult for us to go after him to collect our money, especially since he's out of state now and there may or may not be any assets in his name to collect on.  Winning a judgement is easy and would force him to provide documents to dispute our claims which could only do two things, prove us right and expose him as a fraud or have him pass the buck to the accountant and let him take the fall, which still makes us right!

Somebody needs to put this scam artist out of business and those of us in CO are more than happy to provide personal statements, documents and customer experiences.  If this is of any interest to you, please contact me and I will rally the troops and provide anything you need.

Thank you in advance for your help.

Respectfully,

Jana Ballast

(((email and phone number redacted)))

Aurora, CO.

Xavier, i have other info for you. His office address is 11500 west colfax , lakewood colorado 80215 , his office phone number is 720-943-2804  ....evidently he's pretty stupid, i was trying to make sense of his command of "English"....evidently, hillbillies in okalahoma dont do well in school. lol

Xavier, i read what you had to say regarding this scam artist named darby kyle. Truly sorry for your loss, i am not here to help you re-coup your money, but rather to pass on his current phone number and location. On the Denver/Metro BBB website , his location is listed in highlands Ranch, Colorado. However it has since changed , his offices are in Lakewood ,colorado on colfax and sim streets. His phone number is 720-663-1027, this number is actually the number of his general manager named Nate, I want to remain confidential so do not want you to share my info with anyone related to this company. I was going to work for this company until i read your post, i want nothing to do with this scumbag bottom feeder.

my name is Xavier own a very small call center in guatema central america Darby Kyle hired my services ..we greed to have 8 telemarketings representatives dialing home owners in oklahoma city usa ..he agreed to pay me  by hour $6.00 per hour 40 hours a week per agent to dial and offer free roof inspection he did pay me 3 months no problem then he told me he couldnt  pay me for two weeks becasue he was on vacations  he advised me he will pay me the full month when he come back from vacations advised me to kept working kept dialing we did we worked for him a full month and he never pay us i called alot of times  and wrote e.mails trying to collect the money and he never answer me ...Darby i beleive in the usa having people working and not paying its a crime 

Darby its nothing but a lier and scammer he hired small call centers in central america he offer to pay $6.00 per hour but he only pay the first months after the first months he  started lying saying  regrets he will pay the full month after we work the full month he never answer Darby you are a lier and scammer ..i have all the  recordings from each time i spoke with him and his lies plus  have prove of all the work we did for him have copy of each appointment we did for him with customers names phone numbers address in case any news channel its interested can get in touch with me have all the prove how Darby Kyle scam call centers in central america i would love for  every body in oklahoma city  knows Darby kyle  he is a lier and scammer i can give all prove to any local news channel in oklahoma 

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my name is Xavier own a very small call center in guatema central america Darby Kyle hired my services ..we greed to have 8 telemarketings representatives dialing home owners in oklahoma city usa ..he agreed to pay me  by hour $6.00 per hour  40 hours a week per agent  to dial and offer free roof inspection he did pay me 3 months no problem then he told me he coudnt  pay me for two weeks becasue he was on vacations he advised me he will pay me the full bill for a full month i agreed we worked for him a full month and he didnt pay me anything

i called him several times  and wrote e.mails many times to his personal e.mail address [email protected] trying to collect the money and he never answer me back its very sab becasue this agents worked for free and they have little kids that because he didnt pay us this kids did not  have  food on them table for a month one of the agents had a little baby under medicine and becasue he didnt pay the agent couldnt purchase the medicine for the baby and she die  we  all worked for him for free ...you will burn in hail Darby ....please answer my calls or my e.mails we waiting to get paid ...

Darby its nothing but a lier and scammer he hired small call centers in central america he offer to pay $6.00 per hour but he only pay the first months no problem but after the first two months he started lying saying he cant pay the first two weeks but to kept working he will pay the full month but its a lie we are the second call center here in guatemala falling with his lies  Darby you are nothing but a lier and scammer ..i have the recordings from every time i spoke with him where he offer to pay by hour plus  have prove of each appointment we did for him with customers names phone numbers address in case any news channel its interested can get in touch with me have all the prove how Darby Kyle scam call centers in central america i would love for  every body in oklahoma city  knows what Darby kyle does hiring small call centers in central america and dont pay 

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This is a home owner that no roofing company would have made her happy.

She picks out colors signed a contract and don't like the color after the shingles are nailed on.

We have to hire an Attorney to get out second half of or money and then setteld for 1000.00 less than what she owed it to just be done with this deal and she signs the settlement agreement and we think its over.

Then homeowner call and wanted to talk with me so I tell her to come to my office and she does and she wants a different color shingle on her house or she was going to cause is problems and started cussing us which we have on video and I had to call the police for her to leave my office .

So if you call this a bad guy I don't know what to say because we tried to make her happy and pay for 1/2 the shingles 1/2 labor and that wasn't good enough she wanted us to pay 100% of new look when this roof was new didn't leak or compromise the roof at all just don't like the color of shingles she picked out.

wow

Darby