- Report: #1394244
Complaint Review: Toplink Publishing - Las Vegas Nevada
-
Author Confirmed
Why?
Toplink Publishing
187 E. Warm Springs Rd. Suite B177 Las Vegas, 89119 Nevada, USA
Phone:
1-888-375-9818
Web:
http://wwwtoplinkpublishing.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Toplink Publishing Un-recoverable mistakes with marketing platforms, unwilling to correct, or refund money. Las Vegas Nevada
Toplink Publishing, first contacted me saying they could produce more sales for my book than my current publisher Authorhouse. They told me they had reviewed my book and found it to be a great book that would rate VIP staus among their author list. So, after they convinced me with sweet talk and promises of more sales with a 100% profit on my royalties, I contacted Authorhouse and canceled my contract with them, and sent my manuscript to Toplink Publishing.
Soon after, they began to say they didn't know the book was full color and wanted to print it in black and white. This was the beginning of the sweet talking nightmare. From thid point, they told me it would be free to publish my book, but 1510.00 to market it and place it with retailers.
Soon now they changed the pricing of my books retail price so my profit or royalties would only be pennies, much less than my previous publisher which I revieved dollars. They then told me they did not know my book was color because they actually did not review it as stated in earlier communications.
I allready had paid them the 1510.00 so I told them I am going back to Authorhouse and will keep Toplink as my marketing. This costed me an extra 100.00 to resubmit my manuscript to Authorhouse. Now the marketing nightmare begins with Toplink Publishing.
First off they made numerous clerical errors and missing words in adds for my book. When I asked them to correct these mistakes they said its not possible because its sent by mass outlet.
Then my book was reviewed by a proffessional review company, and was given an award for exceptional merit, Toplink, posted it multiple times as customers all over in retail outlets making my reviews so repeditive my book lost credibility with customers and outlets.
I asked them to pull the reviews and only place one in each retail outlet, they said its out of their control.
I asked for a refund because they are not using quality practices that are satisfactory to me and do not at all equal my books level of professionalism. They are making too many non recoverable mistakes that are destroying my books credibility and I am losing sales.
The Management of Toplink said, and I quote = '' What, you want a refund because of a couple mistakes?''
I then contacted the BBB and filed a complaint, The BBB then recieved a response from Toplink, they said they would resubmit the news release but it was up to the Review company to correct other mistakes.
I told the BBB fine if they resubmit the news release and correct the reviews then I will be satisfied, otherwise I want a refund.
Within a couple weeks the news release was resubmitted again, but it was even worse with cut out words so they could place an add for Toplink in my paid placement.
I now asked for a refund as they did even more damage making the add look like the rambling words of a half written title. They are still not communicating or fullfilling a refund.
1 Updates & Rebuttals
Refund received
#2Author of original report
Tue, August 22, 2017
After countless hours over the phone and emails, the company,''Toplink'' came to the understanding that my claims had been legit.
Toplink made the statement to me, that if I remove my bad ratings and reviews of their company along with complaints made, then they would refund my money.
I agreed to remove what ones are within my powers.
On 08/23/17 Toplink Publishing refunded 1000.00 of the 1510.00 I had invested in their services.
I had told their representitive that 500.00 was for a review company, and the 10.00 was their processing fee, therfore I would not claim that portion, but want a refund for 1000.00
Further I told them as soon as my refund showed up in my bank account, I would begin removing my truthful, negative reviews, rating and complaints to the public.
