- Report: #1273135
Complaint Review: Toshiba Inc - Milpitas California
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Toshiba Inc
1171 Montague Expresway Milpitas, 95035 California, USA
Phone:
800 457 7777
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Toshiba, Inc Nothing but lies Milpitas California
Early in Oct I noticed that the USB Port was not working on my Satellite laptop. I took my computer to Geek Squad for repair and was told they could not do the work since it was actually the motherobard causing this.
I then called the Toshiba company to see how much it would be for this type of repair. When I told them what Geek Squad said about the USB port and it being caused by the motherboard theyday agreed that that was the problem. After getting it backed up I paid for the shipping costs and sent it to them.
A few days later I received an Email stating
Not covered by Warranty:
Parts $7.47 (LCD COVER)
$13.75 (TOP COVER)
Labor $60.00
Total $ 81.22
******Please note that these repairs are optional and if you would like to proceed with only in warranty repairs please advise******
**only if you reside in California will sales tax be charged 8.75% on parts only.
If you would like to continue with the repairs for your laptop, please return the completed and signed credit card form by one of the following methods:
Fax: 408-262-3907 (attn: Katrina Cheng)
Email: (PDF/JPG formats accepted only)
We do not accept payment over phone due to needing a physical signature on the credit card form
Payment will need to be received no later than (12/04/2015) to prevent your unit from being returned unrepaired. Repair process is approximately 2-3 days once the payment is approved, and the unit is shipped via Fedex 2 day delivery
My answer to this was:
Sent: Tuesday, December 01, 2015 6:19 PM
To: Brenda A
Subject: Re: TOSHIBA CASE tc-10590988
Importance: High
I knew about that crack and reported it on the form I mailed in to you. I know this is not covered under the warranty and I do not want this repaired as I sent it back to you only for the repair of the USB port (Motherboard). Please continue with this warranty repair only
Their response was:
We will proceed with in warranty repairs, please allow at least 5 business days for the unit to arrive.
Best regards,
Brenda
A few days later I received the computer and nothing was repaired. They have inconvenienced me and had me pay to ship my computer to them.
I immediately called and asked them why. They tell me it was due to the damage. I tried to tell them and had disclosed this and had been told the warranty repairs would be completed. I have called back 3 times since. The last person I talked with named Jay who said it is not the motherboard but the USB port which is not warranted. I think this is just an excuse to not do the repair which was diagnosed not only by Geek Squad but also their technician when I first called. I was not given the option of paying at that time for a USA repair but the tech also agreed about the motherboard. Perhaps they just want to sell you the packing box to send in.
I plan to take my computer back to Geek Squad and get this diagnosis in writing and contact Toshiba once more.
NOTE: the damage to the case was due to inferior materials used by Toshiba. Plastic instead of metal. I have vowed never to buy another Toshiba again. Just boughjt a new Lenovo, (NOT PLASTIC).
