- Report: #365922
Complaint Review: Toshiba - Irvine California
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Toshiba
9740 Irvine Blvd Irvine Irvine, 92618 California, U.S.A.
Phone:
949-461-4321
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Toshiba Makes faulty laptops and refuses to fix their own mistakes Irvine California
I bought a laptop about 2 years ago and about a year and a half ago I had to start holding the AC wire in a certain position for it to charge. At that time, school had just ended and I stopped using my laptop as often as I did, but I noticed that it became harder and harder to find a position for the cable as time went on.
For a while now it has been literally impossible to use. I searched the internet for solutions and found that this is a fairly common problems on the Satellite M105. I called and explained this to tech support and they told me it'd be $425 to fix (! - we're talking about soldering two wires here).
Although the warranty is one year, I find it ridiculous that Toshiba would design such a faulty mechanism and then refuse to support their product. The computer cost me ~$1200 and only worked well for 6 months. I do acknowledge that I should have gotten warranty work done at the time, but I considered having to position the wire to be a minor inconvenience and I did not think that it would escalate (at the time I assumed it was an issue with the AC adapter, so it wouldn't cost more than $20 if I needed to replace, but I was wrong).
Furthermore, the tech support is garbage. The agent I spoke to, "Michael," took 45 minutes of my time after putting me on hold over and over again and was completely un-knowledgeable on the subject of computers, Toshiba or business standards.
I filed a report with the better business bureau and Toshiba's response was to call me and tell me the same thing that tech support in the Philapines told me: $400+ to fix.
Sebastian
Boulder, Colorado
U.S.A.
For a while now it has been literally impossible to use. I searched the internet for solutions and found that this is a fairly common problems on the Satellite M105. I called and explained this to tech support and they told me it'd be $425 to fix (! - we're talking about soldering two wires here).
Although the warranty is one year, I find it ridiculous that Toshiba would design such a faulty mechanism and then refuse to support their product. The computer cost me ~$1200 and only worked well for 6 months. I do acknowledge that I should have gotten warranty work done at the time, but I considered having to position the wire to be a minor inconvenience and I did not think that it would escalate (at the time I assumed it was an issue with the AC adapter, so it wouldn't cost more than $20 if I needed to replace, but I was wrong).
Furthermore, the tech support is garbage. The agent I spoke to, "Michael," took 45 minutes of my time after putting me on hold over and over again and was completely un-knowledgeable on the subject of computers, Toshiba or business standards.
I filed a report with the better business bureau and Toshiba's response was to call me and tell me the same thing that tech support in the Philapines told me: $400+ to fix.
Sebastian
Boulder, Colorado
U.S.A.
1 Updates & Rebuttals
foolmeonce
California,United States of America
Warranty???
#2Consumer Comment
Sun, October 24, 2010
Dont knock yourself out over not taking it in soon enough. I bought a toshiba laptop 4 months ago. The ac adapter was stuck inside. when i pulled it out , I noticed it was off center. Apparently the solder gave out I could not plug it back in because it wouldnt reach. I took it in ( 2 yr warranty) They said it was not covered because it was considered physical damage..
