- Report: #1010618
Complaint Review: Total Defense - Internet Internet
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Author Not Confirmed
Why?
Total Defense
Internet, Internet, United States of America
Phone:
Web:
www.totaldefense.com; https://totaldefense.4myrefund.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Total Defense iYogi support this mob made an unauthorided charge against my credit card, and i have been unable to get a refund. Their phone number just refres me back to the website, which will not process my refund claim , Internet
Total Defense / iYogi support made an unauthorized change on my VISA card. I cannot lodge a request for a refund through their web site, as it will not process. This website refers me to a phone number to call. That phone number refers me back to the website to lodge a refund claim. Repeated emails to them have resulted in nothing more than promises to refund the amount of AUD $399.99, but no refund has yet been received.
1 Updates & Rebuttals
iYogi- Active Response Team
New York,New York,
United States of America
Apologies!!
#2UPDATE Employee
Fri, February 08, 2013
Dear Sue,
We are sorry to hear about your experience with us and the fact that you were not able to reach us. We would like to help you out with the refund issue, so request you to send us an email with your iYogi account details on [email protected] and we will have have our Active Response Team contact you and expedite the refund process. You can also call us on our toll free Customer Service number 1800180791 and seek help from our representatives.
Regards
Active Response Team
iYogi
