Complaint Review: Total Home Exterior/Mike Rimkus - Denver Colorado

REVIEW UPDATE: June 6, 2018: Total Home Exteriors remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Total Home Exteriors is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Total Home Exteriors has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Total Home Exteriors has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Total Home Exteriors remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Total Home Exteriors for its full commitment to quality customer service.

Ripoff Report's discussions with Total Home Exteriors, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Total Home Exteriors, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

"Mike Rimkus is not only my friend and employer he is a man of integrity. He's very reliable, he remembers customer's names and shows appreciation. He is 100% dedicated to customer satisfaction and follow through. Most of all Mike Rimkus is an innovator who has completely changed the game for Denver roofers and contractors with his 'no money down until it's complete' mindset.” ~ Kurt - Production Manager @ Total Home Exteriors, Inc.

The information provided in this report below is based on comments made by Michael Rimkus during an onsite inspection held by a third party verification company with no biases toward Total Home Exteriors.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Total Home Exteriors was established in 1991 and offers an array of services which include storm damage restoration, siding installation, and widow replacement. Owner Michael Rimkus explained the original vision of the company, "my visions [have] always been having integrity, always do right, be as professional as I can be with my company, and hire the right people to surround me.”

In order to acquire leads Total Home Exteriors utilizes the services of call center. After major storms potential customer often contact them directly in order to inquire about their services. Mr. Rimkus continued with the typical sales process. Total Home Exteriors will meet with the potential client and perform a free full inspection of the property in question. After the inspection they work with insurance companies to get how much of the costs can be covered under insurance, "we'll sit down with them [the client] and go through exactly what insurance [can] paid for and then when they tell us 'ya, go ahead' we go through [our] products to get them familiar with what we do. Also, we don't require money down, and let them know that and once we come up with the price we go ahead and put them in production and get it done.”



CUSTOMER CARE & COMPLAINT RESOLUTION FROM TOTAL HOME EXTERIORS

During the onsite interview, Mr. Rimkus was asked to describe a situation where a client was not satisfied with the level of service they received, and how Total Home Exteriors dealt with the complaint. Mr. Rimkus went on to state, "we're not perfect, I mean things do happen. It's is our integrity that stands in place... you're going to have problems... but we definitely try to fix the problem." Mr. Rimkus went on to explain a specific incident where a homeowner was upset because some of his shingles were scuffed during a gutter installation. Mr. Rimkus personally addressed the issue by fixing the shingles, and the customer was both happy with his experience and willing to recommend them to interested parties. This is not a common complaint for Total Home Exteriors. Due to the fact that placing money down is not a requirement for Total Home Exteriors customers are generally satisfied with the product. Mr. Rimkus believes that this is an important aspect of their company, and it should be noted that Total Home Exteriors has yet to be paid for over 100 completed jobs. After a complaint is resolved within two weeks a certificate of completion is issued to insure the happiness of the customer.

When asked to comment on complaints posted on Ripoff Report's website Mr. Rimkus believes that the complaints were not written by actual customers but disgruntled past employees, "I was literally being attacked [as well as] my wife and my kids. If you looked on Ripoff Report's website you would see that." Mr. Rimkus went through great lengths in order to deal with the situation and went on to assure future customers of the quality both in his work and personal character. "it's really hard for me to be a crook when I don't require money down... it's really hard for me to be a crook when I'm out there helping people."

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Rimkus stated, "I don't hire just anybody anymore. We are very selective with who's around me now, and they have to go through a long process." In regards to customer service Mr. Rimkus has reduced the size of his staff in order to ensure both quality work for his clients, "I had a hundred people working with me. I have maybe 20 people now we have no desire to be big just want to stay small and in and maintain my reputation.”

Total Home Exteriors is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Rimkus hopes that future clients will see his dedication to his company through his integrity, "...this is the only choice that we really feel that we have to be part of the Advocacy Program.”



TOTAL HOME EXTERIORS / STATEMENT FROM CEO MIKE RIMKUS

"We are among the top Denver roofing and home improvement contractors in Colorado. We've built our reputation on 100% customer satisfaction ratings. Our goal is to restore your home by any means necessary. Please take time to review our site, learn more about your roofing contractors for Denver Colorado and meet our friendly and professional staff and see what they have to say about Total Home Exteriors, Inc.”

Total Home Exteriors, Inc.'s Office Manager, Kelly Total Home Exteriors, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Employee Feedback" Ripoff Report was pleased to learn that Total Home Exteriors, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

TOTAL HOME EXTERIORS – THINGS TO CHECK BEFORE CHOOSING A ROOFING CONTRACTOR

"Make certain that you are dealing with a reputable contractor before you sign any agreement to have work performed on your home.

HAS THE CONTRACTOR PRESENTED THEIR LICENSE AND BOND?

In South Carolina there have been several claims that contractors are improperly licensed. It is suggested that you physically see a copy of their South Carolina Specialty Contractors License and make sure they are bonded as well. All roofing contractors in South Carolina must be registered to perform work that costs more than $200. Contractors that are bonded are allowed to do work that costs over $5000 for an individual. You can check to see if a contractor’s license is valid by contacting the South Carolina Department of Labor, Licensing and Regulation at 803-896-4701.

HAS THE CONTRACTOR PRESENTED THEIR INSURANCE CERTIFICATE?

Total Home Exteriors, Inc. provides a certificate of insurance to all of its customers. We do this to protect both parties from any potential loss or lawsuits if someone should get injured on site. Our certificates of insurance are signed and should be presented before the start of a project. Upon request, Total Home Exteriors, Inc. will have its insurance agent mail or fax you a personal copy.

HOW LONG HAS THE CONTRACTOR BEEN IN BUSINESS?

Itinerant Home Repair/Roofers – Better Business Bureaus across the country received complaints from consumers who answered a knock from a door to door salesman or itinerant worker who eventually failed to deliver on promises to fix their roof or conduct other work to the home. Complaints to BBB about roofing companies increased by roughly 40 percent in 2010, according to tentative estimates, due in part to one company that solicited door to door, American Shingle, which received nearly 1,000 complaints nationwide after going bankrupt and not providing new roofs to angry customers.

One way to prevent doing business with “storm chasers” is the check with the Better Business Bureau. You will learn if the contractor is a member in good standing, how long they have been in business, and other key facts about the contractor you are considering doing business with.



STATED IMPROVEMENTS FROM TOTAL HOME EXTERIORS

Total Home Exteriors, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Total Home Exteriors, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with CEO Mike Rimkus, Ripoff Report is convinced that Total Home Exteriors, Inc. is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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