- Report: #1152976
Complaint Review: total quality logistics - cincinnati Ohio
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Author Not Confirmed
Why?
total quality logistics
cincinnati, Ohio, USA
Phone:
8005803101
Web:
www.tql.com
Categories:
Business Rating:
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total quality logistics tql ,we were late for 1 hrs get $1806 charge back, cincinnati Ohio
do not deal with a broker name Frederick Poast, if there is a detention on a load... you can call him forever.... and he will ask you to call back, but he will never pay you.
last week i have the worst experience, my truck was late for 1 hrs. a woman name jessica cancel my appointment and charge me $1800 for 1 hrs late. and it is nothing you can do because tql.... they don't have anyone you can talk to except to Frederick Poast, but he won't talk to you...... they claim, it is not them who charge, but a customer........ if they told me about all these stupid fee before hauling the load..... i won't except the load....there was a fine print at the end that they can charge up to $500 if you are late without reason.... i was willing to pay $500, but what they are charging me is very unreasonal........
if you want to discuss with them about detention you can forget about it....... this company hardly pay detention.... my driver can wait from 10am til 6pm. they promise to pay $50 because they dont' have money in the load..... at the end... they said they were never agree to pay me $50.............
there are some broker that are true to their words, but very little
1 Updates & Rebuttals
nid
san gabriel,California,
The Matter was resolved
#2Author of original report
Thu, June 26, 2014
After I have filed this report on T.Q.L, A representative did call me in regards of the complains. Therefore they willing to settle $500 for being late on delivery, which is there policy. I was very suprise. I am glad they do care about their company reprebutitin. A rep, Lauren, was very nice, and help me resolved it. yes, with these kind of service and support, i will do business with them again.
