- Report: #1237504
Complaint Review: Touch of Modern - Internet
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Author Not Confirmed
Why?
Touch of Modern
Internet, USA
Web:
www.touchofmodern.com
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Touch of Modern "glaring misrepresntation of vinyl as genuine leather" advertised vinyl as hand stitched full grain leather Internet
See email chain below from bottom up. An outrageous example of knowingly misrepresenting "luxury" products advertised as fine leather when the fine print on the items lists them as faux leather (vinyl)
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that is totally an unsatisfactory response. You are continuing to promote this sale as consisting of hand stitched leather bags made from full grain leather even though the items are vinyl. The description should be corrected or the sale pulled off your site as soon as you were made aware of this glaring discrepancy.
##- Please type your reply above this line -##
Your request (#266506) has been solved. Please note, the status of solved does not mean this request has reached a full resolution, we are still at your assistance. To reopen this request, reply to this email or click the link below:
http://support.touchofmodern.com/hc/requests/266506
http://support.touchofmodern.com/hc/requests/266506
Joey (Touch of Modern | DapperMan)
Jun 23, 14:49
Thank you for contacting us here at Touch of Modern! I will forward this information on to our buyers who always appreciate feedback on what people would and would not like to see in our website.
Please let me know if you have any questions!
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This is truly a misrepresentation (see below underlined and in red) since all the products are listed as being made of faux leather
Made byStitch
Handstitched British Leather Bags Made by Stitch was forged from a youth spent travelingbetween London and the Lake District, and fed by a passion for design. Theseinfluences culminated in the creation of subtly branded products with theappeal of a past golden age of style. The inspirational sentiments ofBritish heritage are found throughout, with vintage and the great outdoorsremaining key to the design aesthetic. By hand-stitching luxurious,naturally hard wearing full grain leather, Made by Stitch's entire product range is built upon a foundation ofdurability. And when you look beneath the classic surfaces of theseproducts, you'll discover distinctly modern interiors, packed with all thefeatures needed for an urban lifestyle.
1 Updates & Rebuttals
Touch of Modern seeks to rip-off copnsumers
#2Author of original report
Tue, June 23, 2015
These guys are definitely out to rip off consumers. In response to my complaint they A) changed the name of the manufacturer and B) declared these vinyl bags to be "eco-friendly leather". Again read from the bottom up
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"English Eco-Friendly Leather Bags"???
You guys are definitely out to rip-off consumers. What part of the phrase "vinyl is not leather" doesn't make sense to you? These are NOT leather bags, eco-friendly or otherwise.
(updated description on their webstie)
Cultured London
English Eco-Friendly Leather BagsChampioning British classics from the beginning, Cultured London brings together a small, independent group of designers to make versatile, handcrafted bags to impress and to transport. Their designs showcase an understated beauty that's forever at the forefront of modern fashion. Cultured London is a mosaic; look closely and each piece is distinct, defined, and exquisitely created with total attention to craftsmanship. This brand truly works in the pursuit of perfection, and their passion is lovingly crafted into every design.
##- Please type your reply above this line -##
Your request (#266506) has been solved. Please note, the status of solved does not mean this request has reached a full resolution, we are still at your assistance. To reopen this request, reply to this email or click the link below:
support.touchofmodern.com/hc/requests/266506
support.touchofmodern.com/hc/requests/266506
Joey (Touch of Modern | DapperMan)
Jun 23, 15:37
The copy was updated this morning as soon as our lead copywriter came in. Have a look for yourself: touchofmodern.com/sales/cultured-london-a0c3ed73-057f-431f-a39c-70b2524a515c
Have a great day!
- Joey
TouchOfModern
San Francisco, CA 94103
San Francisco, CA 94103
