- Report: #1278211
Complaint Review: Tower Hill Insurance - Gainesville Florida
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Tower Hill Insurance
Gainesville, 32614 Florida, USA
Phone:
800-216-3711
Web:
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Tower Hill Insurance did not process my check from mortgage company ,in escrow, in a timely manner,that resulted in a duplicate payment. Mortgage comapny disbursed check on Dec 10th and wasnt posted on insurance renewal date of Dec 17th, which required me to write another check. 19 days later I still havent received my refund check. I was told it was mailed on December 28th. Does it take a ch. eck 7 business days to be received?Someone is holding the money. Gainesville Florida
I am upset because my homeowners policy was due on December 17thand was set up to be paid out of my escrow account. The motgage company disbursed the check on DEcember the 10th, but was not received by th 17th according to Tower Hill.As a result I had to send them a personal check on the 17th to avoid cancellation of my policy. That day or the day after they processed the disbursed check from the mortgage company and also processed the dupliacte payment. It is January 4th , and I still havent received a refund. I was told the refund was mailed on December 28th. This has been 7 business days. It does not take mail 7 days to go from Gainesville to Vero Beach. They have had the duplicate payment
for 18 days. This is not right.
1 Updates & Rebuttals
anonymous
Gainesville,Florida,
USA
Blame on wrong company
#2Consumer Suggestion
Tue, April 05, 2016
You never submit payments directly when you have an escrow account. Ever. Let the bank distribute the money; you pay them, they will forward.
"As a result I had to send them a personal check on the 17th to avoid cancellation of my policy"
This is misleading; your policy would have been restored retroactively in full-force upon reciept of payment. You did not name your mortgage company but a phone call to them could have resolved this.
When duplicate payments are received it may take additional time to sort out; generally overpayment is refunded directly to the property owner.
Tower Hill did no wrong here. You and your mortgage company are to blame.
I have worked in the real-estate profession for 15 years and dealt with closing agencies, county clerks, appraisals, and insurance referrals.
