- Report: #244579
Complaint Review: ToyGlobe.com - Quebec Ontario
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ToyGlobe.com
toyglobe.com Quebec, Ontario, Canada
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ToyGlobe.com Horrible Customer Service, Refused Refund Quebec, Ontario, Canada
I purchased two toys for my son from ToyGlobe.com, a total value of $27.90. I waited and waited for delivery and finally receive a certified mail delivery notice in the mail indicating that I would need to sign for the item at my local post office, which is 2 hours away from where I am located during business hours.
This wouldn't work for me, so I called toyglobe's "customer service" line and spoke with Tony, the owner. Tony indicated that he felt compelled to send all items to purchasers certified because of reports of items not being delivered (not to me, in general) when in fact they were received by the purchaser.(I am sorry but isn't that just the cost of doing business sometimes, and isn't that written off at the end of the year OR trackable through the post office).
I explained to him that (1) this was not mentioned on his web site and would have influenced my decision to purchase from him, and (2) It is logistically impossible for me to pick the item up from the post office.
He became immediately argumentative. I asked him to resend it regular mail. He refused. I told him the item would be sent back to him. He heatedly told me that he was going to charge me the $10! for delivery and "insurance". (My first bad, I should never have paid that much, but it was a toy my child really wanted... you know the drill).I told him that if he insisted on charging me the $10 shipping/insurance I would contest the charge with my credit card company. He became incensed and told me I would be paying. I actually think he came close to threatening me.
Bottom line, sleazy company, incomplete info on their web site and HORRIBLE customer service.
BEWARE.
Kristina
Metamora, Michigan
U.S.A.
This wouldn't work for me, so I called toyglobe's "customer service" line and spoke with Tony, the owner. Tony indicated that he felt compelled to send all items to purchasers certified because of reports of items not being delivered (not to me, in general) when in fact they were received by the purchaser.(I am sorry but isn't that just the cost of doing business sometimes, and isn't that written off at the end of the year OR trackable through the post office).
I explained to him that (1) this was not mentioned on his web site and would have influenced my decision to purchase from him, and (2) It is logistically impossible for me to pick the item up from the post office.
He became immediately argumentative. I asked him to resend it regular mail. He refused. I told him the item would be sent back to him. He heatedly told me that he was going to charge me the $10! for delivery and "insurance". (My first bad, I should never have paid that much, but it was a toy my child really wanted... you know the drill).I told him that if he insisted on charging me the $10 shipping/insurance I would contest the charge with my credit card company. He became incensed and told me I would be paying. I actually think he came close to threatening me.
Bottom line, sleazy company, incomplete info on their web site and HORRIBLE customer service.
BEWARE.
Kristina
Metamora, Michigan
U.S.A.
3 Updates & Rebuttals
John
Montreal,Quebec,
Canada
We can't control people who have no reasoning, Going forward our goal is to provide better customer service
#2UPDATE Employee
Thu, May 03, 2007
This is a business and in business you try to accommodate every one as fair as possible (this one had no reasoning in her). We do over 50,000 sales a year and in 5 years we have 39 complaints against us, we are not proud about this but we try to accommodate everyone. This customer on the other hand got her item, was not home, and asked to go to the post office to pick it up, and she has a complaint about us. What is it? Yes we do have 39 complaints against us in 5 years, but most of them are people like you who are unreasonable and give web sites a bad name. Unfortunately we can not control that, the only thing we can control is our company to give better service for the future, and this is our goal looking forward.
Jodi
Johnstown,Ohio,
U.S.A.
sounds sleazy to me !
#3Consumer Comment
Mon, April 30, 2007
John..39 complaints on this web site, and you've only been in business for 5 years. You say you've never cheated anyone, maybe you should read the posts more closely. You responded to almost all of them in the same arrogant way. It's all the customers fault, never your fault. I'm positive you became incensed, you can barely control it in you writing.
John
Montreal,Quebec,
Canada
This company did nothing wrong
#4UPDATE Employee
Mon, April 30, 2007
This company did nothing wrong. Everything was done by the book. It is people like you who mislead the public with there actions to satisfy there own agenda. I never became incensed or threatened anyone. This is a business and in business you try to accommodate every one as fair as possible (this one had no reasoning in her) and at the same time may a dollar, not lose money. We have been in business for over five years and have NEVER cheated anyone we guarantee the sale or money back. This does not sound like a sleazy company. I think that this person should take a GOOD look at the mirror and then judgment. John
